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I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!
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I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.
Loan Offers and Qualification Parameters
Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:
- Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
- Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.
Value Beyond Transaction Fees
I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:
- Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
- Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
- Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
- Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
- Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.
I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.
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Good news, bad news, eh @cmeshine. There are a number of reasons that COULD be part of why your new offer was lower.
- Square might be slowing down on how much loan exposure they want to have on their balance sheet. They are, after all, a publicly traded company that has to answer to their shareholders and investors.
- If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc. Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
- Sometimes how long it takes us to pay off our current loans can be a factor. Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past. But for this current loan it took us 12-15 months. That tells Square that our card processing volume can’t keep you with higher loan amounts. Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
- If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag. Since Square must only consider card volume when calculating repayment rates this can become a problem.
Of course, I’m not saying that any of these contributed to your lower offer. I’m just throwing out a few reasons why this CAN happen.
Square Champion, Innovator & Expert
Piper’s Ice Cream Bar, Covington KY USA Website Facebook
Click here to see a list of third-party apps I use to add functionality to my Square account!
If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.
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Yes, unfortunately 7-10 business days for it to post, and then it's 10-14 days to get back into the algorithm. I usually try to tell or urge people who are going to prepay off some of their loan to do it in the 40-50% range so it doesn't hold you up another month or so. Hopefully, all this will go through on the quicker part and before Christmas and New Year's. Good luck and keep us posted! Hoping for the best!
Advisor.
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Oh my goodness. What was I thinking. Thank you for your insight.
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Hello, I’m at 86% and have not received any offers until I was fully paid off. Do not, I repeat, do not make any payments towards your remaining balance… it will set you back on being offered a new loan. Just make sure you just increase your credit card intake to boost your percentage up…
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Gotcha babes. May I ask how much your loan was? Mine was 26k it just hit 71% today.
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Is the "pending" approval process longer this year?
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What’s the pending approval? I’m confused
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Sorry, after you accept a loan. I'm usually approved pretty fast and it's been a day. I know that's up to 3 days. I was just curious if it's longer in general or just me.
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Hi @Panda24!
Great question - I’d be happy to explain.
Square Loans applications are reviewed on a case-by-case basis. Due to regulatory requirements, the review process may have changed from any previous Square loan application reviews. It is a part of our due diligence process to confirm some of the details of your application.
Review should take 1-3 business days, but please reach out if you have not heard back after that timeframe!
Don’t hesitate to contact us directly if you have further questions or concerns.
Square Loans Team
Sign in and click Mark as Best Answer if my reply answers your question.
Square, the Square logo, Square Financial Services, Square Capital, and others are trademarks of Square, Inc. and/or its subsidiaries. Square Financial Services, Inc. is a wholly owned subsidiary of Square, Inc. All loans are issued by Square Financial Services, Inc. a Utah-Chartered Industrial Bank. Member FDIC. Actual fee depends upon payment card processing history, loan amount and other eligibility factors. A minimum payment of 1/18th of the initial loan balance is required every 60 days and full loan repayment is required within 18 months. Loan eligibility is not guaranteed. All loans are subject to credit approval.
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Did you get approved? Did they ask for certain documents this time ?
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Currently 97% paid no new offer. Guess they’re waiting for fully paid off.
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I've been fully paid off 2 weeks now and nothing. I could really use an infusion but not holding my breath! Good luck to you!
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Omg. Is everything in green? Any disputes? Also how much was that one?
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All green. No disputes.
36k.🤷♀️
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Omg!!!! I wonder why???? That’s so weird !!!! How long did it take to pay off? Did you call ?
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It was paid off in less than 4 months. No I haven't contacted them because there's never any answers.
It's ok. I'm looking for alternative funding. I've never had a company keep me in the dark about funding. They are getting a pretty good chunk in fees etc. Maybe much larger loans and fees are the ones they prefer. I have no clue!
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Also what’s your monthly sales looking like ? I’m at 20k sales each month. 30k loan 72% paid off. And praying one hits before Xmas lol
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Received an offer today at 1am! It's the same as my last offer so I'll be taking it. I was 2 weeks paid off. Thank God.
We needed it.
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Wow at 1 am. lol that’s awesome! Congratulations!
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I know weird time lol! Ty
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Approved and deposited in record time. Wow!
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Right. Is this the 1st time you had to wait until it was paid off?
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