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New Square Loan in 2024

I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

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I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.

Loan Offers and Qualification Parameters

Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:

  • Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
  • Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.

Value Beyond Transaction Fees

I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:

  • Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
  • Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
  • Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
  • Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
  • Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.

 

I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.

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Good news, bad news, eh @cmeshine.  There are a number of reasons that COULD be part of why your new offer was lower.

 

  1. Square might be slowing down on how much loan exposure they want to have on their balance sheet.  They are, after all, a publicly traded company that has to answer to their shareholders and investors.
  2. If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc.  Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
  3. Sometimes how long it takes us to pay off our current loans can be a factor.  Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past.  But for this current loan it took us 12-15 months.  That tells Square that our card processing volume can’t keep you with higher loan amounts.  Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
  4. If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag.  Since Square must only consider card volume when calculating repayment rates this can become a problem.

Of course, I’m not saying that any of these contributed to your lower offer.  I’m just throwing out a few reasons why this CAN happen.

Chip

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Piper’s Ice Cream Bar, Covington KY USA
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Congratulations! I am sorry it's lower than expected but you are correct about daily swiping vs not. That's one of the metrics. I'm retail furniture and I process daily. If 90.00 or 900.00 a swipe is a swipe and they each add up at the end of the day. Hopefully, the next offer will go up! I don't know if the algorithm picks up how your business processes I hope it will or maybe that's something that should be addressed to square. You are not alone and a big market for venues and events. The same goes for contractors who send out invoices and how fast the customer pays. Congratulations on at least getting one and thanks for the update and details about it.

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Hello, I apologize I've tried 3-4 to reply, and the boom screen locks up, then under maintenance. Not a good few days on here! When I get to your percentage especially, if I run a sale Thurs-Sun and do 10% off storewide, I use Facebook and Google for this. They are powered tools and are free. I take loads of pictures and post a few times a day with sneak peeks of new arrivals, older furniture, floor models, etc, with further markdown. Our business neighbors have a doughnut and bakery store. I usually get 20-25.00 worth of baked goods and now I would do hot cider and coffee. They or we give each other deals. I post the events that going on. Coloring contest for the kids, pumpkin coloring contest. A gift certificate live drawing on Saturday. All week prior I posted daily on both and boosted some of the posts for 9.95 for 5 days usually in a 100-mile radius and these women came. Last Saturday we tripled to very close to 4x our busiest day. I spent roughly 60-75.00 dollars. It jumps you up and in sales and this is just imo that boost kicks in something in the algorithm again imo. I went back and looked and 85% of my offers were Saturday night usually 7-10 pm after I updated. Thurs is another day again I have done Monday -Wed early bird specials and it kicks it in. I'm retail furniture and it is a little easier to do sales and deals than other industries. Just don't forget the power of free advertising for myself 95% of my first customers are women and then they bring in their spouses. Good luck, I hope you have received a loan offer by now! Hopefully, all the bugs will be worked out.

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Oh, yes! You do not need to meet your 60 days or whatever your minimum payment is. I have many times after I my minimum payment was meet and only paid a couple more days received an offer. After 12 years you kinda pick up the big do’s and don’t. I meet my minimum amount way ahead of time but definitely meet that! If not that means their last offer was too big for you to handle. 2. Try not to do too many, especially in a 4 mth-6 mths span of multiple refunds, and disputes. We have a zero return policy and our furniture already has a warranty and the rest we take care of in house. Those disputes and refunds trigger a person to physically do it and investigate why, who, and what type of thing and then back and forth with card company. The rest are important to stay green but I have been offered loans when one of metrics said needs works. So have many others. But definitely, if you have a slower period or a week or 2 of cash and checks. Just watch one or two big transitions will eat that up. I'm retail furniture so I see a week of cash or checks and then boom all cards. Keep swiping away what line of business are you in? Whenever I run a good 3-day sale on Thurs -Sat. And if I am around 70%ish. Usually, Saturday night it triggers an offer. Just lucky, coincidence? I don't know 100% not with an algorithm but I can pay down over 20% of a loan in 3 days it's triggering something to look at. I have done it before at 13% of my loan paid off and nope not happening. But in the 70s I have had it more often than not. But, like I said it is not a guarantee and honestly nothing is without a human connection. All POS systems use an algorithm type system that picks off or triggers something to look at it. 

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Thank you for being here and answering everybody’s question. 
We got an offer at 95% yesterday but it’s only 20%of my current loan. Do you know anybody did not accepted loan and got another loan offer. How long it takes to update to another offer. 
It’s our busiest season. I generate $5-10k everyday till Christmas. I hoping that will trigger bigger loan if I wait. Thank you again 

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No, it is one or the other! In the testing phase, a few did receive both both that has been corrected. As of now you can't apply for one it will be offered with a limit just like a loan offer comes. But no if you are approved for say 25k and then a loan for 25k Square is not going to let you overextend yourself to where you are paying back half of what you make. Unfortunately, I have done a few tests for them and there are always bumps in the road and that was one. 

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That is just awful.  I don't understand what is going on with yours.

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I have no idea either our sales have only went up. I have called multiple times, spoke to someone in loans, spoke to my account manager to see if there was anything I can’t see on my end that would be holding me from receiving one. They all say my account looks good and they hope I receive one soon to lol so I just don’t know. It’s like playing bingo. I hope my card wins soon 🙏🤞 

 

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Restaurant business here. Our last loan was 64k and we are 86% paid back now. 

Was offered a new loan for 31k on Saturday evening. Just applied to accept it this morning. Will update when approved. 

 

This offer was half of the last one, it seems because our sales have dropped 25-30% the past 4-5 months. 

Also my personal credit was not that healthy due to high credit card debt, though this is not a factor in loan eligibility, I'm not sure if it will affect the approval decision + the slowed sales numbers.  

I will update you all. 

 

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congrats! glad to see a fellow restaurant getting an offer..keep us posted about the approval process, I am in sort of the same boat with sales about 10-12% lower compared to last year's.

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Awesome! Thank you for the update!

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So got an e-mail Tuesday morning ( new offer came Saturday evening) asking for ' more information' - they asked why the applicant's name is different from the account owner's name.  We have had almost 10 loans now with Square and have only been asked about this twice, and every time we applied it's always under the manager's name, not owner's name. 

Hopefully this gets approved quickly with no issues. Also they have asked as well why we did several bank account changes. I explained that we switch deposit banks sometimes depending on time of year because we want different expenses/funds in different accounts. 

 

 

Will update. 

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My loans page keeps saying  "Oh no, something went wrong. Looks like something on our end" 

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I saw that too 

I wonder what that means 

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It came back.  No offer. 

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Square has been through a lot of changes this year it seems like. I am about to say my Fairwell to them completely. I have had numerous loans, paid off early, never late, stellar progress and no loan in site. Need Improvement on my volume?? Their algorithm is complete nonsense. I started using a secondary platform for our everyday sales. I told myself if I didnt get the loan offer that I feel deserving of after years and years of commitment to square with the volume and account status that I would pull out fully and move on. In the final week and if it doesn't come we will be leaving the square community!

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I'm sorry to hear that. 😔 I know we get used to something, and boom, it changes. I jump on multiple other pos sites and reviews, and they are all saying the same thing.  A few were very upset as Reps promised them immediately a loan, and it doesn't work that way. I read their loan section, and it is 6mths - 1 yr of establishing a business relationship and how you process and it's history and they went from 55k square loans to 1k loan. They had to work their way up just like we did 10 plus years ago. They were devastated. I never would tell anyone how to run their business or who they should use. That's your decision, period! I just wanted you to know it's not just square pos have lenders to answer to, and if the economy, stocks, and interest rates aren't steady or going down, it affects us too, unfortunately. I wish you the best in your tough decision. I'm old school if it ain't broke don't fix it! I know with Square I swipe that card and my money is there about 5:05 pm every day. And I learned a long time ago that reps promise the world and boom gone. The grass might not be the greenest right now but I do believe it will loosen up. 

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I feel the same way. I have been with square for years and have had over 10 loans with them 

This just seems ridiculous at this point 

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It does, and I understand that. I could guarantee an offer at 70-75 % since last June I noticed that the trend was changing and it hasn't changed. Most are higher percentages paid back or completely paid off before the offer comes in. Right above your post, @TheRealChipA said it best we can go off of. There's a lot going on behind the scenes, and things need to calm down and stay steady. Hopefully, it will loosen up soon. Good luck to you and I hope an offer comes soon to so many waiting. 

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I’m at 83% paid on my current loan, and I’m getting really discouraged as to a new offer coming in. This has been paid back very quickly in reference to the other 2 I’ve gotten.  I’ve never been late, always paid early— all green in metrics. If anything, we’ve been processing A LOT more especially since we are open 6/7 days per week now. I love square, but this is really disheartening to me. Has anyone had a similar experience? 

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Hey @Fpfl21. I can give you some insights but of course no concrete answers.  

 

First, loans ARE going out.  I’ve gotten a half dozen offers in the past few months, and I know others who have.

 

Second, almost no one with a current loan is getting new offers at 70-90% currently.  This has been the case for well over a year and I don’t see it changing anytime soon.  Why?  Because if you read the news, or follow the financial journals, you’ll see that all lenders are being very conservative about how much they have on their balance sheets.  Rates with the Fed are still high and will only come down slowly.  There is talk every day of a looming recession, which I think is crazy since the signs for recession just aren’t coming together.  But markets don’t like that kind of talk.  The point is Square is not the only lender who is holding back.  I’ve seen sellers here waiting until the 90% range to get a new offer, and more than a few who completely paid off their existing loans and then waited a while before a new offer showed.  This, as they say, is just the way it is.  The lending market is being highly conservative and cautious.  Hopefully, that will change soon.

 

One more thing.  This year I realized that my cash flow and sales were more than sufficient to qualify for a traditional Line of Credit with my local bank.  I applied — solely on the strength of my business credit and profile — and was approved.  Many of us find here that there comes a point where the Square repayment terms (which are, after all, merchant cash advances and not traditional loan terms) just don’t work for us or make financial sense.  It’s not the fault of the Square Loans — they serve their purpose quite well and help lots of folks getting started.  Anyway, I found that it was a good idea — and finally time — for me to move on from Square loans and find something with more traditional repayment terms, etc.  I’ve learned from my decades in business that it’s never a good idea to rely on just one cash/funding source.  Trying to have a few options we can draw on when we need them is much less frustrating.

 

One more thing.  It is a common misunderstanding that the loan status screen (all green, etc) is a guarantee of a loan offer.  That screen is only meant to highlight issues that might get in the way of loan offers once the algorithm decides that it wants to send us one.  But being all green doesn’t mean anything else, and nothing else should be read into it.

 

The lending market is probably going to loosen up soon.  It looks like the Fed is finally going to start lowering interest rates which will be a major help to all of us.  At this point, patience is about all we have on our sides until this happens.  Since the feared recession did not happen, there is reason for optimism.

 

I wish you well. 

Chip

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

Piper’s Ice Cream Bar, Covington KY USA
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Click here to see a list of third-party apps I use to add functionality to my Square account!

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If you read through yes, it's trending higher percentage paid off or completely paid off. A few jump in around 70s but not too many. Lenders in general are holding tight right now with the Feds raising or not raising the rates,the market has seemed to mellow out, and all that plays a factor. Lenders have shareholders to answer to. Unfortunately,  that affects us and our offers. We are all feeling it, and it's hard when us customers are doing record sales and yet still waiting.  I hope it breaks soon, and we can all get back to normal and on track. Congrats, though, for doing so well and keeping it  rocking!  Don't give up. Just keep doing great things, and I truly wish you the best and everyone waiting ❤️ 

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Yeah, we kinda gave up on getting a loan. We're about a week and a half from opening our new location and we'll be swamped . Our projections show us at 500% business increase,  so Square would rack up.

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I’ve given up to. I stopped checking the dashboard daily. Just feel like it’s going to come when it comes. (If it comes at all) lol 

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Just got an offer!!! 85% paid off. A little less then my last one but thankful 

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Congratulations!!! Which industry?

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Congratulations!!! So nice to see! They seem to run a little under or about the same as the previous one.  I am happy for you, and I hope you kicked off a trend

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