New Square Loan in 2024

[SPPhotography1]

I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

[Stacelyn24 · Accepted solution]

I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.

Loan Offers and Qualification Parameters

Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:

• Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
• Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.

Value Beyond Transaction Fees

I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:

• Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
• Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
• Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
• Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
• Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.

I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.

[MayaP · Accepted solution]

Thank you for reaching out and sharing your concerns. We understand your frustration, especially given your long-standing relationship with Square and your excellent track record with previous loans.

There are several factors that can affect loan offers, and while it sounds like you have met all the typical criteria, there may be new processes or other considerations at play. I would reach out to our Square Financial Services Team if you have any further questions. They are available at 1-855-700-6000 Monday - Friday, 8 AM to 8 PM CST. 

[VanKalkerFarms · Accepted solution]

August 1st Square shareholder letter came out with another outstanding quarter for Square Loans.  More loans than ever were started in the last 3 months, an outstanding show of commitment to the service.
"Square Loans facilitated approximately 142,000 loans totaling $1.45 billion in originations, up 32% year over year."

That breaks down to almost 1,600 loans a day (66 an hour, or more than 1 per minute). averaging $10,200+ per loan.

So yes, there are THOUSANDS and THOUSANDS of Square Loans happening all the time.  It is unbelievable that they can get this number of loans even facilitated, that is a staggering number of loans to Square customers.  It wouldn't be possible without the Square Loans Algorithm going thru and promoting offers to be given.  For every one post on here saying they haven't gotten a loan or 5th offer, 10s of thousands have gotten loans.  The service keeps growing though it may not seem like it to a user that is waiting for their 3rd loan.

@Twpchair 

[TheRealChipA · Accepted solution]

Good news, bad news, eh @cmeshine.  There are a number of reasons that COULD be part of why your new offer was lower.

1. Square might be slowing down on how much loan exposure they want to have on their balance sheet.  They are, after all, a publicly traded company that has to answer to their shareholders and investors.
2. If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc.  Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
3. Sometimes how long it takes us to pay off our current loans can be a factor.  Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past.  But for this current loan it took us 12-15 months.  That tells Square that our card processing volume can’t keep you with higher loan amounts.  Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
4. If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag.  Since Square must only consider card volume when calculating repayment rates this can become a problem.

Of course, I’m not saying that any of these contributed to your lower offer.  I’m just throwing out a few reasons why this CAN happen.

[jackiebee12]

congrats! that gives me some hope! I got to 94% today but today was the first day of school and riiiidddiculously slow after being slammed yesterday. I have about $1995 left to pay off of 29K, but if things pick up again i should be paid off in the next week or two. 

mine updated at 2:58pm today. all green. 

[Swain]

82% paid no offer 😫

[Tyconcrete]

Praying that everyone that needs one get one .iam at 84 % and usually about 1 %a week .Hopefully soon 

[SouthernSass24]

Did you ever get an offer 

[hopecafellc]

Just got a loan offer on one of our locations today!! (Still waiting for approval, so not singing victory yet). 
85% paid.

Sales 116% from same point last year. 
7 years with Square.

This would be our 11th loan. 

Offered 35% less than last time, the equivalent of one month's gross sales. 

[PFS36]

Woohoo!!! Congratulations 🎊 

[Toripori]

Still here, still waiting! Be nice to see some other UK based posters so I could compare what I’m seeing on my dashboard etc, I suspect it looks different to US based as I have no way to see when the last time the algorithm updated my account lie you guys do. Paid off since April on a 27k (first and only) loan which was paid back in 9 months and always way ahead of my 60 day minimum.

[Healthyketo]

Anyone gotten anything yet? 🙏🙏

[PFS36]

Not even a High Five or Birthday card lol

[Koleen1234]

No! Really need it 

i think i am in the same boat as everyone else 

[Bonzy2010]

81, all green still nada

[PFS36]

At this point,  I've decided to start collecting aluminum cans off the side of the highway.  Might possibly start selling pics of my dog's paws on onlypaws. 

[Bonzy2010]

let me know when you want to start, I'll join in and we'll double the cans collecting 

[PFS36]

You got it! We'll load a truck up lol

[Tyconcrete]

I come help I get a semi .I noticed my updates are all ove one day a 1pm then 3 pm 2pm 4 pm 6pm all over .not sure how or if it's normal or not. But anyways keep on doing what we are .I pray 🙏 🤲 every one that needs it hits tonight or very soon. 

[PFS36]

Our update has no rhyme or reason. It can be 1pm or 5pm. 

[Tyconcrete]

I did go back and look at all my past loans 3 of them came in on a Sunday and 3 were on a teusday  so .not sure if  that means anything or not so .

[Bonzy2010]

my updates have been all over the place too..between 1pm-5pm ct not really consistent so I asumme their system just do not have a standard time to run the update

[Swain]

Every single loan of mine came in on a Tuesday. 

[Tyconcrete]

I had 2 on a Sunday. 1 on a Monday and 3 on Tuesday. 

[photoguy2019]

My last 4 have been Wednesday,Wednesday, Monday and Saturday.