x

New Square Loan in 2024

I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

330,456 Views
Message 1 of 2,705
Report
2 Best Answers
Square Champion

Best Answer

I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.

Loan Offers and Qualification Parameters

Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:

  • Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
  • Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.

Value Beyond Transaction Fees

I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:

  • Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
  • Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
  • Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
  • Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
  • Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.

 

I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.

View Best Answer >

307,583 Views
Message 472 of 2,705
Report
Square Champion

Best Answer

Good news, bad news, eh @cmeshine.  There are a number of reasons that COULD be part of why your new offer was lower.

 

  1. Square might be slowing down on how much loan exposure they want to have on their balance sheet.  They are, after all, a publicly traded company that has to answer to their shareholders and investors.
  2. If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc.  Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
  3. Sometimes how long it takes us to pay off our current loans can be a factor.  Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past.  But for this current loan it took us 12-15 months.  That tells Square that our card processing volume can’t keep you with higher loan amounts.  Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
  4. If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag.  Since Square must only consider card volume when calculating repayment rates this can become a problem.

Of course, I’m not saying that any of these contributed to your lower offer.  I’m just throwing out a few reasons why this CAN happen.

Chip
Square Champion, Innovator & Expert
Piper’s Ice Cream Bar, Covington KY USA Website Facebook
Click here to see a list of third-party apps I use to add functionality to my Square account!

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

View Best Answer >

244,146 Views
Message 1543 of 2,705
Report
2,704 REPLIES 2,704

Yeah there are like 4 or 5 of us who have been consistently giving each other updates. But $6300 with $150k in sales compared to my last one of $14700 at $128k in sales. That’s logical lol. 

2,521 Views
Message 1030 of 2,705
Report

But I definitely could use it so I applied. It’s pending.  I have never had an application take longer than like a half hour so illl keep you posted if/when it gets approved 

2,753 Views
Message 1031 of 2,705
Report

Approved in 5 min and in my account. 

2,785 Views
Message 1032 of 2,705
Report

That’s awesome! Glad to see some movement on your end! 

2,252 Views
Message 1033 of 2,705
Report

Thank you. Even with this one being 5% lower payback than last one, it will probably be paid back in 3-4 months in full. But I’m hoping it ends up being like last year to where I had an $8300 loan and at 66% got offered $14700. I should be right around 15% paid off after today. That took me what like 3 days lol 

2,206 Views
Message 1034 of 2,705
Report

That’s awesome! That’s a good chunk of the loan paid off fast! Lol

 

Im at 99% now with $83 left on my loan. It was my biggest one yet but we are closed Sunday and Monday so we will see what happens next week! 

2,163 Views
Message 1035 of 2,705
Report

This thread is getting funny, next thing you know "I'm not getting a square loan because of my ethnicity" 🤣.

2,959 Views
Message 1036 of 2,705
Report

Respectfully I'm not sure what's funny about people comparing notes on the type of business they're in. All a lot of us can do is compare notes and see what lines up because there is such a lack of transparency from Square in regards to anything.

3,219 Views
Message 1037 of 2,705
Report

There really is a lack of transparency, I agree with you on that, I feel the same way as you guys, I just think it's funny how far it has gone with us all trying to figure out the algorithm in the background.

3,065 Views
Message 1038 of 2,705
Report

Do you all typically get loan offers right after your dashboard updates or is it a little bit afterwards? 

3,305 Views
Message 1039 of 2,705
Report

This is a good question as I have no idea. This is the first time I’ve actually been looking daily for an offer. My last offer could have been up for a couple days before I realized it cause I want expecting one at 66%. 

3,529 Views
Message 1040 of 2,705
Report
Square Champion

For myself only I usually update 1-3 pm Eastern time, all my offers, since the metrics came into play and offers were 7-10pm Eastern time. That's just me. 

Square Champion, Square Champion Innoventor, Square Champion Expert, Square Champion
Advisor.
40,720 Views
Message 1041 of 2,705
Report

I was offered and funded today! Unfortunately it was half of the amount, but everything helps!

2,323 Views
Message 1042 of 2,705
Report

Nice to hear!

2,592 Views
Message 1043 of 2,705
Report
Square Champion

It is! Now, let's see this all day every day! 

Square Champion, Square Champion Innoventor, Square Champion Expert, Square Champion
Advisor.
2,584 Views
Message 1044 of 2,705
Report
Square Champion

Thank you so much for sharing! I'm sorry it was less than you anticipated, but like you said, something is better than nothing. Let's keep this trend going! 

Square Champion, Square Champion Innoventor, Square Champion Expert, Square Champion
Advisor.
2,599 Views
Message 1045 of 2,705
Report

What % were you at? 

2,624 Views
Message 1046 of 2,705
Report

88%! I'm assuming funding is low right now since my numbers are all up from last year. I got my previous loan at 62% and it was $16,800. This one was only $9,500.

2,622 Views
Message 1047 of 2,705
Report

Congrats! That’s great news!  Hoping more of us get an offer soon! 

2,642 Views
Message 1048 of 2,705
Report

Now we just need to hear good news for you 😊

2,544 Views
Message 1049 of 2,705
Report

🙏🙏

2,486 Views
Message 1050 of 2,705
Report