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I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!
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I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.
Loan Offers and Qualification Parameters
Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:
- Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
- Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.
Value Beyond Transaction Fees
I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:
- Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
- Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
- Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
- Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
- Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.
I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.
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Good news, bad news, eh @cmeshine. There are a number of reasons that COULD be part of why your new offer was lower.
- Square might be slowing down on how much loan exposure they want to have on their balance sheet. They are, after all, a publicly traded company that has to answer to their shareholders and investors.
- If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc. Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
- Sometimes how long it takes us to pay off our current loans can be a factor. Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past. But for this current loan it took us 12-15 months. That tells Square that our card processing volume can’t keep you with higher loan amounts. Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
- If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag. Since Square must only consider card volume when calculating repayment rates this can become a problem.
Of course, I’m not saying that any of these contributed to your lower offer. I’m just throwing out a few reasons why this CAN happen.
Square Champion, Innovator & Expert
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If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.
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Same! Always been offered before 80%, my last one at 62%. No issues on my account. Currently at 84% and hoping hoping it comes soon. Good luck!
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Same here all green and over 85% paid
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Hoping for good news today. For any of us!
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Well I just went from 88% up to 91% paid off. Hoping that willl be enough to trigger a new offer today or tomorrow. I wish myself and everyone else the best of luck with an offer!
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Updated at 1:56pm and now processing volume “NEEDS WORK” I give up!
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This happened to me as well twice it has gone from good to needs work and back too good I’m not sure how much that affects your eligibility for it to go back-and-forth, but my processing hasn’t really changed drastically so I’m not sure why it keeps going back-and-forth
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97% all green without any offers, I don't think I will be getting offers any time soon, I'm more excited about finishing off this loan to be honest.
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Does anyone have any updates today?
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Nope not yet. My previous loans always came the day after a big sale, which I had one yesterday afternoon bringing from 88% to 91%. Hoping to get lucky today with an offer but not holding my breath.
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I've had huge sales this month, I'm at 56% increase in sales compared to last month so far and nothing.. lol
My increase in sales compared to the previous period is at 7,977,167.00%
when I got the first offer the sales were nothing compared to now, I hope this sorts out anyone expecting a loan because their sales increased lol.
My loan is at 98% paid.
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Unfortunately, those that have received one have been trending a lower offer or the same as the previous one. I've seen just a couple higher but 1-3k higher. Those were really new to the loans as well. Second or third type loans. Good luck to everyone waiting
Advisor.
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Ughhhhh, fingers crossed my last offer came at 91%!!! I wish you all the best!
Advisor.
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Nope. No luck for me at 91%. My thing was updated around 3pm est. I think all my past loans came right around the time it updated.
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No unfortunately, it's been really slow this week. Hopefully it will pick up soon.
Advisor.
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I have been watching for a while now. I’m at 95% and still nothing. Owe $450 on a $9350 loan (10700 after fees)
Received last loan in December. I’m shocked so many of us are this close to paying off or have completely paid off.
Praying we all get one soon!
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Yeah I’ve seen a lot of posts on here of people’s last loan received last November/December who are waiting. My last one was November 28th. I got $1400 left to pay on a $14700 loan ($16927 total with fees). Frustrating.
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No matter anything else, it's the lack of transparency. Ours was November 30th ironically enough and we just hit 78% today and will be under the payoff on the current loan credited to last by the end of the weekend. I'd take the exact same offer at this point but anything we can do to help keep us afloat in marketing.
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my last one was November 8 at 50% paid off and was almost double previous one. i had high hopes that I would get another at the 50% mark again or close after.
i’m currently at 86% paid off and about to reach the “loan amount”. i’ve already paid off what was credited. i’ve always reached the minimum amount within 2-3 weeks.
im in the same boat. if i can get what the last one was, it will be a huge relief. our first year took a lot of hits and i’ve basically been playing catch up ever since.
we need to fix our parking lot and some spots in our building that have been leaking from all the heavy rain we’ve been getting
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Sitting in the same boat! Hoping for us all.
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Unfortunately, it's been trending higher percentage paid back or completely paid off. Good luck to you!
Advisor.
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Ughhhhh! Like I said I don't work for Square but if you watch last year's trend it was really dry June and and July were rough. But come September it was booming. I really hope you and all the others waiting come through fast!
Advisor.
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