New Square Loan in 2024

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I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

[Stacelyn24 · Accepted solution]

I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.

Loan Offers and Qualification Parameters

Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:

• Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
• Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.

Value Beyond Transaction Fees

I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:

• Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
• Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
• Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
• Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
• Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.

I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.

[TheRealChipA · Accepted solution]

Good news, bad news, eh @cmeshine.  There are a number of reasons that COULD be part of why your new offer was lower.

1. Square might be slowing down on how much loan exposure they want to have on their balance sheet.  They are, after all, a publicly traded company that has to answer to their shareholders and investors.
2. If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc.  Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
3. Sometimes how long it takes us to pay off our current loans can be a factor.  Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past.  But for this current loan it took us 12-15 months.  That tells Square that our card processing volume can’t keep you with higher loan amounts.  Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
4. If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag.  Since Square must only consider card volume when calculating repayment rates this can become a problem.

Of course, I’m not saying that any of these contributed to your lower offer.  I’m just throwing out a few reasons why this CAN happen.

[Twpchair · Accepted solution]

Congratulations! I am sorry it's lower than expected but you are correct about daily swiping vs not. That's one of the metrics. I'm retail furniture and I process daily. If 90.00 or 900.00 a swipe is a swipe and they each add up at the end of the day. Hopefully, the next offer will go up! I don't know if the algorithm picks up how your business processes I hope it will or maybe that's something that should be addressed to square. You are not alone and a big market for venues and events. The same goes for contractors who send out invoices and how fast the customer pays. Congratulations on at least getting one and thanks for the update and details about it.

[Twpchair · Accepted solution]

Hello, I apologize I've tried 3-4 to reply, and the boom screen locks up, then under maintenance. Not a good few days on here! When I get to your percentage especially, if I run a sale Thurs-Sun and do 10% off storewide, I use Facebook and Google for this. They are powered tools and are free. I take loads of pictures and post a few times a day with sneak peeks of new arrivals, older furniture, floor models, etc, with further markdown. Our business neighbors have a doughnut and bakery store. I usually get 20-25.00 worth of baked goods and now I would do hot cider and coffee. They or we give each other deals. I post the events that going on. Coloring contest for the kids, pumpkin coloring contest. A gift certificate live drawing on Saturday. All week prior I posted daily on both and boosted some of the posts for 9.95 for 5 days usually in a 100-mile radius and these women came. Last Saturday we tripled to very close to 4x our busiest day. I spent roughly 60-75.00 dollars. It jumps you up and in sales and this is just imo that boost kicks in something in the algorithm again imo. I went back and looked and 85% of my offers were Saturday night usually 7-10 pm after I updated. Thurs is another day again I have done Monday -Wed early bird specials and it kicks it in. I'm retail furniture and it is a little easier to do sales and deals than other industries. Just don't forget the power of free advertising for myself 95% of my first customers are women and then they bring in their spouses. Good luck, I hope you have received a loan offer by now! Hopefully, all the bugs will be worked out.

[Twpchair · Accepted solution]

Oh, yes! You do not need to meet your 60 days or whatever your minimum payment is. I have many times after I my minimum payment was meet and only paid a couple more days received an offer. After 12 years you kinda pick up the big do’s and don’t. I meet my minimum amount way ahead of time but definitely meet that! If not that means their last offer was too big for you to handle. 2. Try not to do too many, especially in a 4 mth-6 mths span of multiple refunds, and disputes. We have a zero return policy and our furniture already has a warranty and the rest we take care of in house. Those disputes and refunds trigger a person to physically do it and investigate why, who, and what type of thing and then back and forth with card company. The rest are important to stay green but I have been offered loans when one of metrics said needs works. So have many others. But definitely, if you have a slower period or a week or 2 of cash and checks. Just watch one or two big transitions will eat that up. I'm retail furniture so I see a week of cash or checks and then boom all cards. Keep swiping away what line of business are you in? Whenever I run a good 3-day sale on Thurs -Sat. And if I am around 70%ish. Usually, Saturday night it triggers an offer. Just lucky, coincidence? I don't know 100% not with an algorithm but I can pay down over 20% of a loan in 3 days it's triggering something to look at. I have done it before at 13% of my loan paid off and nope not happening. But in the 70s I have had it more often than not. But, like I said it is not a guarantee and honestly nothing is without a human connection. All POS systems use an algorithm type system that picks off or triggers something to look at it. 

[Lynix123 · Accepted solution]

Thank you for being here and answering everybody’s question. 
We got an offer at 95% yesterday but it’s only 20%of my current loan. Do you know anybody did not accepted loan and got another loan offer. How long it takes to update to another offer. 
It’s our busiest season. I generate $5-10k everyday till Christmas. I hoping that will trigger bigger loan if I wait. Thank you again 

[Healthyketo]

😫we have all been waiting! I have been paid off for almost 2 months all green and nothing. All I can do is wait. I know they are still offering cause a few have gotten some this week & last. Not sure what’s going on. 

[Tyconcrete]

I be at 85 tonight  nothing  .but they are giving them out .believe me not like before but still are .look on this thread .I praying we all that need one get it doon

[MommaRavs]

Reaching out to Square Financial Services Team is a waste of time! You will get forwarded to them but will get an automatic voicemail. Again, just like your generic answers! Do something, it will be more professional . Answer calls ! Take care of your customers needs! That way we will all succeed!

[Tyconcrete]

I have and left a message as well never got a call or a response  .it sucks and they can't give you any more information that we already know on here .very sad 

[PFS36]

The community definitely helps us all , a lot more than contacting Square. 

[amikel2014]

I received my 7th loan offer on July 4th, still pending on July 11th.  Called square and they stated I turned everything in on the 8th and I should get a response no later than the next day.  It's been 11 days?  Normal?

[Twpchair]

No, not normal at all. I don't know if the 4th with a Holiday had an affect or without going to the backend to see if there was a glitch that day 🤔 I can't remember honestly I'm sorry. I usually get notifications but they have been working on glitches and new updates. I would definitely call them I believe that the Mod pinned the number up top. They are going to give you a script read at first but stay firmly and ask to be transferred to someone who can help you. Your not asking for a loan you already did but nothing else happened since the 4th. The longest I waited was a Saturday night offer and in my bank Mon. 2-3 max when you accept and sign.

[amikel2014]

Yeah, I've not ever had it take so long.   It was odd that they said I turned in all required docs on July 9th and I hadn't even received stating they needed any additional info.  So odd.   The last email I got from them is the "thanks for your application"...

I can never get a human on the phone.. So frustrating 

[Twpchair]

Ughhhhh, I either missed it or misread it. I apologize. I didn't realize they were asking for information. I'm sorry. I thought it was just the normal offer and sign and boom deposit. Unfortunately I did look up in the loan section it took a minute but I believe from what I read and what you have said it's does say about 7-10 business days and add in the 4th of July the date you received it. I would certainly think by this Friday you should definitely know something about it? especially if they haven't asked you for anything else. A human definitely has it. I know it's hard as heck getting to just the right person who will help. I have heard others say they sent multiple emails, and finally, someone called them. I have heard others say when that random survey pops up and it allows you to leave a comment boom an hour later, someone called. Unfortunately, I don't have no secret numbers or work for Square. Please let me know what or when something happens. It will help in the future when this question comes across again. Hopefully,  someone will jump on that's been there and can give a better time frame or how their experience went. Good luck 

[amikel2014]

I got it approved and deposited 🙂  

[amikel2014]

I appreciate all your help!!!!  🙂

[DonutLady]

What kind of documents did you have to turn in? I just uploaded my bank statement and articles of business

[MayaP]

Hello @amikel2014,

Thank you for reaching out and sharing your experience. It's understandable to be concerned about the delay. I am looking into this! 

[Twpchair]

Thank you so much 💓 I looked through all my past loans and fortune, and I've  never been asked for additional information since 2012 and the pilot program I believe 2014? That's the closest I could find. Thank you 😊 so much again. Unfortunately, we most business owners don't know YOU  can't give out personal information on a public forum. I truly appreciate all your support and encouragement. 

[MayaP]

Glad I could help! ☺️

Our team did state they will be following up with you @amikel2014! 

[Twpchair]

You and everyone else thank you so much 💓 💗 

[ls725]

Could you have them look into mine as well please.

[Healthyketo]

Can you please look into mine almost a month paid off I’m working my fingers to the bone to try and trigger an offer 🙏

[Jjpainting]

I just came on here to see if you have had any luck yet. This is ridiculous being a month paid off.   There’s got to be some kind of und underling issue with your account that no one at square is possibly even seeing. I mean, how many loans have you had?  And if I remember correctly, you don’t have anything negative on your account like chargebacks 

[coolcoffeecrumb]

Can you look into my account? I've been paid off since June 8, 2024. All metrics are green.  I'm very desperate for a loan. 

[amikel2014]

Thank you!!!  It got approved and deposited 🙂