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I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!
I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.
Loan Offers and Qualification Parameters
Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:
- Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
- Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.
Value Beyond Transaction Fees
I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:
- Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
- Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
- Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
- Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
- Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.
I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.
Good news, bad news, eh @cmeshine. There are a number of reasons that COULD be part of why your new offer was lower.
- Square might be slowing down on how much loan exposure they want to have on their balance sheet. They are, after all, a publicly traded company that has to answer to their shareholders and investors.
- If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc. Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
- Sometimes how long it takes us to pay off our current loans can be a factor. Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past. But for this current loan it took us 12-15 months. That tells Square that our card processing volume can’t keep you with higher loan amounts. Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
- If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag. Since Square must only consider card volume when calculating repayment rates this can become a problem.
Of course, I’m not saying that any of these contributed to your lower offer. I’m just throwing out a few reasons why this CAN happen.
If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.
Piper’s Ice Cream Bar, Covington KY USA
Website
Click here to see a list of third-party apps I use to add functionality to my Square account!
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Congratulations! I am sorry it's lower than expected but you are correct about daily swiping vs not. That's one of the metrics. I'm retail furniture and I process daily. If 90.00 or 900.00 a swipe is a swipe and they each add up at the end of the day. Hopefully, the next offer will go up! I don't know if the algorithm picks up how your business processes I hope it will or maybe that's something that should be addressed to square. You are not alone and a big market for venues and events. The same goes for contractors who send out invoices and how fast the customer pays. Congratulations on at least getting one and thanks for the update and details about it.
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I need one to! I will definitely keep you updated. Hoping you receive one soon! Praying for all of us! 🙏
I was so hoping to see you get one! Ughhhhh, I have been gone for a few days, and wow, what a hot mess! I scrolled before commenting and went lurking on other sites. Almost word for word from other sites. They are all leaving theirs to come to square or other places.
Happy 4th friends (for those who celebrate!) Wishing you all the best and continued growth and success.
Happy 4th of July to you as well! It would be a great day if everyone waiting got approved today! Enjoy your day if you are off.
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Happy 4th! Continued prayers to those waiting for an offer. 7 days paid off hopefully 🤞 my offer comes soon! 🙏
Happy 4th to you as well! I hope you can enjoy your day!
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I’m hoping it to be a good holiday today with a loan offer. Past 3 days have been huge in sales for me, taking me from 78% paid off on my current loan up to 85% now and will be at 88% tomorrow. Hoping that will be enough to trigger one.
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At 85% paid, hoping that an offer comes soon. Good luck to everyone that is waiting
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I hit 85% yesterday as well. Had a busy few days and my loan just got reviewed a bit ago. Hope an offer comes tonight. I’m not counting on it, but would be nice.
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Updated a few minutes ago 3:35pm cst to be exact and still no offer 😣 today marks 1 full week paid off. I’m losing hope. But still hanging on. Hopefully someone gets one soon 🙏
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I've been paid off 1 month on 7/8, all green metrics, no new offer.
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Wow! I hope you receive one soon.
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I’m sorry to hear that! It’s so difficult to understand their algorithm. Has anyone had luck getting a loan this week?
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Just one I saw at 96% paid back. Last week is was a little bit better.
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Ughhhhh, not what I wanted to hear.
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Our last loan was paid off on June 18th, and still no offer. We had a week of vacation with no sales so I expected a delay. We are in the food industry and I am wondering if things have slowed in our industry in particular in the means of financing.
I think a lot of lenders are being very careful right now. They are 💯 still lending. We just don't see them flying out the door every day all day.
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Has anyone gotten an offer recently? Haven’t heard of any lately
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One yesterday or last night, 96% paid off. Pretty quiet week compared to last week, unfortunately 😕
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