x

New Square Loan in 2024

I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

326,964 Views
Message 1 of 2,705
Report
2 Best Answers
Square Champion

Best Answer

I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.

Loan Offers and Qualification Parameters

Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:

  • Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
  • Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.

Value Beyond Transaction Fees

I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:

  • Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
  • Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
  • Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
  • Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
  • Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.

 

I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.

View Best Answer >

304,091 Views
Message 472 of 2,705
Report
Square Champion

Best Answer

Good news, bad news, eh @cmeshine.  There are a number of reasons that COULD be part of why your new offer was lower.

 

  1. Square might be slowing down on how much loan exposure they want to have on their balance sheet.  They are, after all, a publicly traded company that has to answer to their shareholders and investors.
  2. If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc.  Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
  3. Sometimes how long it takes us to pay off our current loans can be a factor.  Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past.  But for this current loan it took us 12-15 months.  That tells Square that our card processing volume can’t keep you with higher loan amounts.  Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
  4. If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag.  Since Square must only consider card volume when calculating repayment rates this can become a problem.

Of course, I’m not saying that any of these contributed to your lower offer.  I’m just throwing out a few reasons why this CAN happen.

Chip

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

Piper’s Ice Cream Bar, Covington KY USA
Website
Facebook
Click here to see a list of third-party apps I use to add functionality to my Square account!

जो है सो है

View Best Answer >

240,654 Views
Message 1543 of 2,705
Report
2,704 REPLIES 2,704

81% I disconnected my bank account as i felt connecting it might of hurt me. 

2,355 Views
Message 631 of 2,705
Report

How did you disconnect it?  When I first signed up with square, I connected my regular checking account for transfers. Then when the option came up last year to connect it for loans, I did do just that. I was thinking the same thing about disconnecting it for loans, but not sure how. I don’t want to disconnect it for transfers though as I know they are connected in two different ways 

2,349 Views
Message 632 of 2,705
Report

I removed access by doing it through my bank app under security settings. By removing permission through the bank app this in theory should stop it from reading account information. I've still been able to cash out with square so it hasn't affected that. 

2,244 Views
Message 633 of 2,705
Report

I need to unlink my account with square but idk how 😢

2,164 Views
Message 634 of 2,705
Report

I "unlinked" access by doing it through my bank app under security settings. By removing permission through the bank app this in theory should stop it from reading account information. I've still been able to cash out with square so it hasn't affected that. 

2,154 Views
Message 635 of 2,705
Report

99% paid off now and still no offer. Anyone receive one recently. I’m beyond lost for words cause have never gotten this far without another offer and this is my 6/7th loan. I really love using square they have been the only POS system I’ve ever used and don’t plan  to change to anyone else. Just frustrating not knowing when I can get more capital to grow my business. I’m praying I get an offer soon! 🙏 square please help this small business owner out! 🙏

2,128 Views
Message 636 of 2,705
Report

I’m sitting at 79

currently 😢 

2,087 Views
Message 637 of 2,705
Report

I'm sitting at 83% no new offer, this is my 8th loan.. I'm so bummed all markers in the green income daily 

1,965 Views
Message 638 of 2,705
Report

Still at 99% I only owe $113 on this loan and still nothing in sight. I’m giving up. Been a very loyal customer with square for years. A new offer would benefit my business so much right now. But feeling stuck without the boost. Hopefully today 🙏🙏🙏

 

1,927 Views
Message 639 of 2,705
Report

I’m at 76% paid off and all of my other criteria’s are in the Green. I’m really hoping for a new offer soon. It helps my business a lot around this time of year! 

1,913 Views
Message 640 of 2,705
Report

I am happy to report i did receive an offer at 82% yesterday. Just waiting to see if it's approved. This would be my 3rd loan and it was less than my last loan by $1500. No complaints though the extra capital is helpful to expand my business. I don't know if it's a coincidence or not but it came two days after i disconnected my bank account that they promote for better offers. 

1,875 Views
Message 641 of 2,705
Report

Congrats! I hope your approval comes soon! I’m still waiting my account was last updated today around 1pm but no offer yet. 😔 I’ll probably be paid off by tomorrow or Thursday so I’m hoping I get one soon.  I’m looking into getting into a coffee shop to sell my products but need the extra capital to make it happen. Would be a great opportunity for my business. Prayers that you get approved today! 

1,824 Views
Message 642 of 2,705
Report

Thank you so much! I hope the same for you too. 💚

1,812 Views
Message 643 of 2,705
Report

We're patiently waiting on ours as well 🙂 HIt 69% today on our biggest loan (and 10th) so far. Definitely could use the help to keep marketing rolling 🙂 Congrats to those who have gotten them!

1,839 Views
Message 644 of 2,705
Report

At 81%, all metrics are green. Like everyone else, really hoping an offer comes through.  Would really benefit my small business.  

2,417 Views
Message 645 of 2,705
Report

Has anyone got an offer recently? I'm starting to think they've stopped offers because it's insane how many people don't have one yet I'm so in need of an offer $1000 in sales today again 84% and nothing 

2,423 Views
Message 646 of 2,705
Report

I'm at 84% 8th loan all paid early before the minimum dates - no offer in sight I'm starting to think they've stopped offers because it's insane how many people don't have one yet I'm so in need of an offer $1000 in sales today again 84% and nothing. PLEASE SQUARE 

2,469 Views
Message 647 of 2,705
Report
Square Champion

Unfortunately, I haven't seen any last week or this week yet unless I missed it. A couple of weeks ago it was pretty active about every day someone was posting on an offer. Mostly higher percentage paid back a couple completely paid off for a couple of weeks and received one. Good luck to you!  

Square Champion, Square Champion Innoventor, Square Champion Expert, Square Champion
Advisor.
2,341 Views
Message 648 of 2,705
Report

I’m on a different thread and they are very well giving offers out. A few got 1 this week.  I’m sitting at 99% all green in good standing and nothing! Still waiting patiently. I’m hoping one will come soon! 🙏

2,413 Views
Message 649 of 2,705
Report
Square Champion

Yes, they definitely are. Unfortunately, out of millions of users, not everyone posts on here. I wish more people would it helps others kinda see a trend for a percentage paid. We are all different and unfortunately, nobody has cracked that algorithm yet! 

Square Champion, Square Champion Innoventor, Square Champion Expert, Square Champion
Advisor.
2,336 Views
Message 650 of 2,705
Report

84% paid, all green. Third loan. Still no offer 😞

2,365 Views
Message 651 of 2,705
Report