New Square Loan in 2024

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I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

[Stacelyn24 · Accepted solution]

I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.

Loan Offers and Qualification Parameters

Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:

• Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
• Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.

Value Beyond Transaction Fees

I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:

• Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
• Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
• Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
• Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
• Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.

I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.

[MayaP · Accepted solution]

Thank you for reaching out and sharing your concerns. We understand your frustration, especially given your long-standing relationship with Square and your excellent track record with previous loans.

There are several factors that can affect loan offers, and while it sounds like you have met all the typical criteria, there may be new processes or other considerations at play. I would reach out to our Square Financial Services Team if you have any further questions. They are available at 1-855-700-6000 Monday - Friday, 8 AM to 8 PM CST. 

[VanKalkerFarms · Accepted solution]

August 1st Square shareholder letter came out with another outstanding quarter for Square Loans.  More loans than ever were started in the last 3 months, an outstanding show of commitment to the service.
"Square Loans facilitated approximately 142,000 loans totaling $1.45 billion in originations, up 32% year over year."

That breaks down to almost 1,600 loans a day (66 an hour, or more than 1 per minute). averaging $10,200+ per loan.

So yes, there are THOUSANDS and THOUSANDS of Square Loans happening all the time.  It is unbelievable that they can get this number of loans even facilitated, that is a staggering number of loans to Square customers.  It wouldn't be possible without the Square Loans Algorithm going thru and promoting offers to be given.  For every one post on here saying they haven't gotten a loan or 5th offer, 10s of thousands have gotten loans.  The service keeps growing though it may not seem like it to a user that is waiting for their 3rd loan.

@Twpchair 

[TheRealChipA · Accepted solution]

Good news, bad news, eh @cmeshine.  There are a number of reasons that COULD be part of why your new offer was lower.

1. Square might be slowing down on how much loan exposure they want to have on their balance sheet.  They are, after all, a publicly traded company that has to answer to their shareholders and investors.
2. If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc.  Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
3. Sometimes how long it takes us to pay off our current loans can be a factor.  Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past.  But for this current loan it took us 12-15 months.  That tells Square that our card processing volume can’t keep you with higher loan amounts.  Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
4. If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag.  Since Square must only consider card volume when calculating repayment rates this can become a problem.

Of course, I’m not saying that any of these contributed to your lower offer.  I’m just throwing out a few reasons why this CAN happen.

[Hairplaysalon20]

I just received an offer at 87% it is almost half of previous loan, but I am still grateful to be thriving enough to receive one. Soo many businesses are in jeopardy , hang in there all they at least are still investing in us 

[Twpchair]

Ohhhhhhh, hun I am so happy for you, and I appreciate you hanging here and always helping and keeping people posting! You rock! I am sorry it's lower, but my last 2 bounced to the same or slightly higher. It's tight on lending right now, and with all of us being so unique, some are doing over the top or below or the same. People need to realize they are a business as well and take into consideration weighing the odds. Congratulations ❤️ 

[Healthyketo]

At 95% all on green and good standing. Has anyone gotten an offer after account has been updated for the day? Just curious. 

[Twpchair]

Yes, last week they were posting about every day! The percentage has been trending higher % paid for most (not all) hopefully, Monday they start back up again! Good luck there are a lot waiting! 

[Twpchair]

Yes! My last offer was March after a 3 day sale and extremely busy. Around 2-3pm eastern time I updated and it was a Saturday about 7pm I received an offer. I'm not sure if it was the weekend or just happened to pop up later compared to a weekday. Honestly, I'm on here daily and follow the trends and help keep people encouraged and hold on. I don't usually follow my update time. I pay attention to if I accept an offer and approved my credit union first and then my loan circle of % paid off. If it goes to zero then I know I'm good and watch my bank. My emails are running a bit slower than the system processing it. Maybe it's just me as I use a different mail than Gmail. 

[Hairplaysalon20]

Yes my update came in today at 450 and 7p I had an offer. The update was still not eligible then it changed 

[Mguerrero08]

Ok guys! I got a loan offer feb 13 2024 this year. Of $30,000 im at 66% paid off today and I finally just got another offer of $48,800!!! I hope this helps!  

[VanKalkerFarms]

good to let others know that it is happening, that is a low payback offer compared to a lot of what others are reporting.

[Mguerrero08]

When I got my loan back in Feb I was at 63% paid. Mine are usually between 49-71% I’m now on my 13th loan. The first loan I did however have to pay back to 100% but that same day I did I got an offer. 

[Minion]

congrats @Mguerrero08 . Definitely probably one of the lowest % paid by I've seen as well. 

[Mguerrero08]

pretty exciting! It’s our busiest time of year so I need to stock up! What percent are you at and what’s your year to date in sales? So you do big ticket sales or a bunch of smaller? Ours are typically $139-$2500 and then once or twice a month we will get huge 5-20K jobs. I own a garage door business. 

[Twpchair]

Same here in a long time! 1 other posted. I just scrolled down at 69%, but it's been trending higher if not paid off. Maybe we might see a new trend! It's hard that we are all unique, and how that algorithm works for you might not be the same for me. You need to crack this algorithm, and then we can all be happy and jolly! 😆 🤣 😂 I tend not to take them in our busy season because I really do like that extra 300-500.00 a day I keep! When I start to get nervous in Michigan is hard cold, heavy snow winters. I do have a great line of credit with my credit union and can weigh them out but that's when I love to see an offer come in. I always wish everyone the best of luck and if you waiting I hope tomorrow is your day!

[Mguerrero08]

i usually don’t but i am really trying to expand our company! Yall I’ve been a mess lately reading everyone’s comments and seeing higher % paid back! But yall look out they are coming in! Yall will get one! 

[Mmccrain]

Has anyone seen a second loan offer at 50% paid off? My first loan was only $1800 and in 30 days I’ve paid 50%. Wondering if it’s possible for a second loan offer to come thru at this point.

[Twpchair]

Honestly, anything is possible, but if you scroll down through the thread, it's trending upper 80% to paid off completely! A few posted low 80% one person in months posted 70s, but that's not the majority. I'm just watching the trend on the whole. We're unique and different, so anything is possible, but I wouldn't want to bet money on type thing. Good luck! Please keep us posted it helps others know what % when/if you get an offer. 

[Koleen1234]

Did you ever receive a loan offer 

[TrendzbyM]

I just hit 75% paid off . Hoping to get one before I hit 80% . I've never been offered one higher than 12k. Be nice to have one for higher this time , sales are good !

[Twpchair]

Good luck! It has been trending higher % keep processing and daily, a good mix of new and regular customers! I wish you the best!

[TrendzbyM]

Thank you !

[Healthyketo]

96% here and patiently waiting… I was around the 90’s percent when I received the last one so I’m about due for another soon hopefully 🙏🙏 my business can really use the boost right now. Best of luck to the rest

of you! 

[Twpchair]

Good luck to you! Besides 2 people posting 70% or slightly lower it's been a higher % paid off. Wishing you the best and please keep us posted it helps others know what % is trending.