New Square Loan in 2024

[SPPhotography1]

I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

[Stacelyn24 · Accepted solution]

I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.

Loan Offers and Qualification Parameters

Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:

• Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
• Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.

Value Beyond Transaction Fees

I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:

• Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
• Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
• Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
• Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
• Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.

I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.

[MayaP · Accepted solution]

Thank you for reaching out and sharing your concerns. We understand your frustration, especially given your long-standing relationship with Square and your excellent track record with previous loans.

There are several factors that can affect loan offers, and while it sounds like you have met all the typical criteria, there may be new processes or other considerations at play. I would reach out to our Square Financial Services Team if you have any further questions. They are available at 1-855-700-6000 Monday - Friday, 8 AM to 8 PM CST. 

[VanKalkerFarms · Accepted solution]

August 1st Square shareholder letter came out with another outstanding quarter for Square Loans.  More loans than ever were started in the last 3 months, an outstanding show of commitment to the service.
"Square Loans facilitated approximately 142,000 loans totaling $1.45 billion in originations, up 32% year over year."

That breaks down to almost 1,600 loans a day (66 an hour, or more than 1 per minute). averaging $10,200+ per loan.

So yes, there are THOUSANDS and THOUSANDS of Square Loans happening all the time.  It is unbelievable that they can get this number of loans even facilitated, that is a staggering number of loans to Square customers.  It wouldn't be possible without the Square Loans Algorithm going thru and promoting offers to be given.  For every one post on here saying they haven't gotten a loan or 5th offer, 10s of thousands have gotten loans.  The service keeps growing though it may not seem like it to a user that is waiting for their 3rd loan.

@Twpchair 

[TheRealChipA · Accepted solution]

Good news, bad news, eh @cmeshine.  There are a number of reasons that COULD be part of why your new offer was lower.

1. Square might be slowing down on how much loan exposure they want to have on their balance sheet.  They are, after all, a publicly traded company that has to answer to their shareholders and investors.
2. If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc.  Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
3. Sometimes how long it takes us to pay off our current loans can be a factor.  Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past.  But for this current loan it took us 12-15 months.  That tells Square that our card processing volume can’t keep you with higher loan amounts.  Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
4. If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag.  Since Square must only consider card volume when calculating repayment rates this can become a problem.

Of course, I’m not saying that any of these contributed to your lower offer.  I’m just throwing out a few reasons why this CAN happen.

[TrendzbyM]

I linked mine awhile ago, but my offers still come around 80% and the amounts are always the same so I don't think linking it changed anything.

[Twpchair]

I don't have my connected to my account. I personally haven't seen 1 person say "wow my offer doubled" by doing it. As far as the 2nd question many report that the offer went down not up. I might have 1 or 2 in years that got a slightly better offer most go down. Just myself only if I don't need it I don't take it! If I do I don't hesitate or try to wait and play games because I see the trends. Good luck to you! If June is better put that 20% aside and that's probably close to your loan offer that keeps going down! Good luck to you!

[BIGK]

The message that usually comes with the “Link your bank account” pop up, says that linking your bank account will not affect your loan. I don’t know how true that is but I linked mine on my last loan and it was still double the amount of the previous one. That’s just my experience though.

[Twpchair]

Thank you! That's good to know! I haven't seen too many post that! But not everyone does post hear. So good feedback is awesome! Thanks for the update!

[Jjpainting]

I linked mine last year. The loan offer I received last November 28th came when my previous loan was 66% paid off and the offer was almost double.  Can’t say if linking my bank account had anything to do with it. I think it was double more so because that was the point where I just passed my one year anniversary with square and my sales were drastically increasing on a monthly basis and they then had a full outlook of my sales for an entire year to see which months are my slower times of year and so forth. That was my fourth loan offer which was $14,700, with the prior one being around $8200. I’m 75% paid off on my fourth loan and hoping to get an offer of $20k soon being that my yearly processing sales are up to just over $150k

[Twpchair]

When you're sales are constantly going up and up and your processing volume keeps going up that helps! I know a good mixture of new and returning customers are good too! That means you have a great group of regulars and you are getting more and more new ones is another sign of growth and a healthy business. Great job!

[arkansasantique]

Im in good standing all the way through and at 80% and still no offer

[Mguerrero08]

If you don’t mind me asking what are you sales starting from Jan 1st this year?

[Twpchair]

They've been rolling out this week! A few lower % paid back but most are in the higher percentage paid back to completely paid off. Good luck and hopefully one will come soon!

[BIGK]

I never received an approval email this morning so I went ahead and reached out to my Square Account Liaison to see what was going on. She then reached out to the internal loan processing department and coincidentally I got the approval email and the funds within 30 minutes… I only reach out to her when I have issues or concerns and she always comes thru! I don’t know if she actually “did” anything but it was just insanely coincidental! 🤔

[blueberrymae123]

Nice that you have someone to reach out to. Any time I've ever reached out to anyone they just say sorry it's all automated and wrme have no way of helping. Seriously that's so frustrating 

[TrendzbyM]

Glad it got approved! I'm waiting patiently for my offer to come early ! 

[Twpchair]

I had my funds a day before my email I believe I told you before I watch my bank account first. Glad you got your funds. Not just or directed towards you honestly, but things are running different and it's been trending that way for a year. The good Ole days of 60/70% aren't happening neither is the rate or speed of loan signing and funds for most. 3/4 yrs ago offer came in and 10/15 minutes later approved usually the next day or that night depending on the time of it that night. I know people get nervous or think there is an issue but I'm on here everyday helping and I see the trends and timing. So happy for you and congrats again!

[Hairplaysalon20]

Anyone received an offer I am at 86% and all green but no offer 

[Twpchair]

Yes, last week there was quite a few posted they received an offer. Right around your percentage or higher. A couple were in their upper 70s paid off but most are trending higher right now. Good luck to you!

[coolcoffeecrumb]

I am 5 days paid off 100%, all metrics have always been "good" and still no offer.  This was my 5th loan with them.

[Twpchair]

You are with the majority honestly. Following the trends is upper 80s to paid off. A few here and there are posting upper 60s or 70% but not many at all. Good luck hopefully it will come soon if not enjoy that extra cash in the bank. 

[Minion]

Congrats! Honestly though Im sure you can use the loan for products etc, but enjoy the full CC sales for the time being.  Even take a a small percentage of the sales until an offer comes and tuck that aside for rainy day in a Square Savings account.

[TrendzbyM]

I'm still waiting at 71% all green too . 

[Hairplaysalon20]

I have had multiple loans through square , reading other posts seems to be waiting longer to offer. Good luck to everyone i will post if i get one 

[TrendzbyM]

I've also had multiple and usually get an offer in the 80s but was hoping for an early one since some people have posted they've gotten early ones .