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Beta Member

New Square Loan in 2024

I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

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Square Champion

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I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.

Loan Offers and Qualification Parameters

Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:

  • Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
  • Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.

Value Beyond Transaction Fees

I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:

  • Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
  • Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
  • Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
  • Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
  • Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.

 

I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.

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Square Community Moderator

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Thank you for reaching out and sharing your concerns. We understand your frustration, especially given your long-standing relationship with Square and your excellent track record with previous loans.

 

There are several factors that can affect loan offers, and while it sounds like you have met all the typical criteria, there may be new processes or other considerations at play. I would reach out to our Square Financial Services Team if you have any further questions. They are available at 1-855-700-6000 Monday - Friday, 8 AM to 8 PM CST. 

 

 

 

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August 1st Square shareholder letter came out with another outstanding quarter for Square Loans.  More loans than ever were started in the last 3 months, an outstanding show of commitment to the service.
"Square Loans facilitated approximately 142,000 loans totaling $1.45 billion in originations, up 32% year over year."

That breaks down to almost 1,600 loans a day (66 an hour, or more than 1 per 
minute). averaging $10,200+ per loan.

So yes, there are THOUSANDS and THOUSANDS of Square Loans happening all the time.  It is unbelievable that they can get this number of loans even facilitated, that is a staggering number of loans to Square customers.  It wouldn't be possible without the Square Loans Algorithm going thru and promoting offers to be given.  For every one post on here saying they haven't gotten a loan or 5th offer, 10s of thousands have gotten loans.  The service keeps growing though it may not seem like it to a user that is waiting for their 3rd loan.

@Twpchair 

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Good news, bad news, eh @cmeshine.  There are a number of reasons that COULD be part of why your new offer was lower.

 

  1. Square might be slowing down on how much loan exposure they want to have on their balance sheet.  They are, after all, a publicly traded company that has to answer to their shareholders and investors.
  2. If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc.  Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
  3. Sometimes how long it takes us to pay off our current loans can be a factor.  Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past.  But for this current loan it took us 12-15 months.  That tells Square that our card processing volume can’t keep you with higher loan amounts.  Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
  4. If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag.  Since Square must only consider card volume when calculating repayment rates this can become a problem.

Of course, I’m not saying that any of these contributed to your lower offer.  I’m just throwing out a few reasons why this CAN happen.

Chip

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

Piper’s Ice Cream Bar, Covington KY USA
Website
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Click here to see a list of third-party apps I use to add functionality to my Square account!

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@Twpchair wrote:

Years ago, I went to my credit union and called about a line of credit. Do I need anything, etc, Nope, they had all my paperwork and licenses, and they can look right at my account. I only bank with them.  No kidding in about an hour boom done received a line of credit. Now, I do use that for emergency type situations. But I have it. I just myself like small credit unions vs. bigger banks, just my preference, but they seem to lend faster and more often to small businesses. They did offer a business credit card, and I turned that down over the LOC. I'm old school and I do like Square. I've never been with anyone else, though, to compare. But I swipe that card and 5:05 pm it's in my bank. Loans love them, too. I don't take every offer more so the winter times, or if a deal comes along that I just can't pass up on and an offer came in, I would take it. I'm also one that likes the higher percentage paid back. If I want that loan, I want the most of it and not roll over 30 or 40% of an old loan eating into my new offer. But that's just me. Everyone and their situation is different. I see people with broken equipment or business repairs that need to be done ASAP. That's much different, and I feel for them, and each day I watch hoping they get that offer!


I agree everyone's circumstances are different and things come up randomly.  The biggest thing is like you said, if possible, to pay that thing down to 10% or less is ideal for sure if you can.  Just makes the most sense to me as well.  A 15k loan doesn't mean anything if you are losing 4-5k of that to pay off the previous one. 

Dan
Scorpion Coating Plus,LLC
Square Super Seller
Check out Square support center for additional help.




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As long as they’re still giving the loans out nothing we can do apart from wait. I’m at 80% now on a 130k loan paid in 2months it’s my first loan with them so let’s see hopefully I’ll get the next one soon  

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Do you mind me asking what your monthly net sales are to receive an offer of $130k? 

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My monthly sale is around 700k at this moment. 

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Beta Member

I wish Square loans would be straight up.  Example  Loan Amount $10,000 Loan Fee: $1,000 .   

New Loan offer consideration amount Paid back: $9,000

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It would be nice! I was hoping their line of credit would have worked out. They floated that idea around a year or so ago. Then it straight forward and you know what you have and use it as needed. If you're income goes up you could apply for an increase. But it didn't happen.  

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The more information you provide it is easier to help you or provide better information! We are all in this together ❤️ 💜 

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I'm at 76% and no offers have came in . I'm praying square will start letting humans make the decisions about offers and stop letting computers do that. Iv had 12 loans and payed them all back earlier than needed. And my biggest offer has been 2500.00 

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I would not plan on that happening.  In order to offer multiple loans a minute and start 1 loan every minute you would have to have thousands to be looking at the data of millions of users.  Even with sheer numbers like that, they might not get back around to looking at your account for a year just due to the amount of users.

The scale of something like this is tens of thousands of times more than a local bank to be loaning out $ 1.32 billion in 90 days to over 129,000 people.  It is only possible because of the scale available because the algorithms can look at thousands of user's data per minute.

If you want a person to look at your papers and accounting and taxes etc then it is time to head on down to your local bank.  That is what I do and I don't get individual loans, we have a RLOC Revolving line of credit.  Saves a lot and is easy to just hit it for 12 days to pay a bill early or to buy a new refrigerator and only have to pay interest on the number of days you borrow. 95% of the time it costs me nothing,

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4 year square user and on loan number 6. My salon has never had to wait this long for a new offer and we are currently at 86% paid off a 25k loan. We were anticipating for the last 2 months a new loan offer came in because of the busy season approaching with weddings and proms and etc…. But unfortunately we have been getting the same automated messages from the loans teams and also these supposedly escalations mangers the same automated reply’s via emai. It has been very discouraging and disappointing as a customer of square. Not being able to speak to anyone directly about what could be holding my company up from getting a new offer after seeing All of our analytics checked in green and always on top of our loan payments and always hitting the minimum payment way ahead of time. After reading everyone’s messages in this section It makes us more discouraged that we won’t see any new loan offers anytime soon. It is also disappointing that we chose to process with square and there are a lot of other companies that I did reviews on now, that people are sayin is better then square just off customer service in general. The automated loans department is understandable because of how many loans have to be processed through out the day, but what about us people that have been loyal and had loans and always paid the loans back with now problems. I’m sure people that process through square was always expecting square to treat them with great service as square makes their money off Us people using them for processing. I’m sure after reading the same automated messages from the loans department and these loans Escalation managers I’m going to shop around over the weekend for a new process company. My company is small salon franchise with 7 locations and we have a ver big social media Influence with over 300k followers and growing so I’m sure when we post our dissatisfaction with square we will have a ton of new processing company’s offering us their business with better service for small business owners. We just feel that we have been loyal to square and they aren’t showing Us all the same treatment. Maybe they aren’t sending new offers because it’s something else going on with the Square company. Major layoffs and etc… but still that should not effect Us people who process with square daily and they make their money off us and like my company payoff every loan we had ahead of the time expected. We also hope some one will read This and figure out a better way to satisfy their customers that choose to process with square. 86% paid off a loan and still waiting and only response is an automated response from the people on the phone and a email I’m sure everyone in this group has received. I hope for the best for everyone in this chat and good luck we will be shopping around for a new processor with better customer service 

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I’m 78 percent paid off on my second loan with a substantial increase in sales since the last one it’s only taken me six months I do multiple transactions in a day with new business almost daily and I’ve yet to get an offer... last offer made at 75%... I’ve reached out and I get the generic response I’m frustrated I have an incredible opportunity need the funding and if I have to do it with someone else I don’t feel like I’m a Right fit to continue giving square my business.... I’m not saying I deserve special treatment but when I’m hitting the numbers I am and doing all of the things it says I need to be doing to be reconsidered and I’m not receiving an offer How else am I supposed to feel. 

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Square Champion

In general, it appears that most Square Loans are not starting to be be offered until the loan is 80-90% paid back if not fully.  This is just observed from posts of people getting offers and loans, not an official stance.  So you are getting closer to maybe getting an offer.  Getting it early is almost like a penalty because you are paying back your loan with part of the new loan.  There isn't anyone that can tell you any different than what others have said as that is how the loans work there isn't a button that someone can push that will turn your offer on as much as we may want that.

The good news is they have never loaned as much money as there are right now.  in the last 90 days 129,000 people got loans totaling 1.32 billion dollars.  That is 1 loan a minute, just wild numbers.

Keep selling is the best you can do for your business to keep growing and maybe there will be a better opportunity down the road.   I know I was upset before about missing out on a purchase and was happily surprised when something better came along. I ended up buying an entire business, property and all, at a bankruptcy auction.  Had I bought the property 2 months earlier I wouldn't have been able to buy the business. 

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Hummmmm don’t know we paid off our loan in 34 days and no offer!!!!!!! One thing I do know is square doesn’t care and you learn not to depend on there loan!!!!! 34 days I thought we was a great fit but!!!!!! Anyway

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I know and understand unfortunately, I have been watching the trend with the majority now it's a higher percentage paid off or some completely paid off. There is no guarantee and how the algorithm works but I do know people are still getting loans daily. Hopefully, it will kick in for you. I just watch the majority and the range their getting it at. Good luck to you and I hope it comes quicker!

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I'm sitting at 63% and hoping for an offer soon! 

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The most I've seen are usually around 80% to paid off. My last one was around 81/84 after 3 busy days. The prior was June and 91%. A very small % are posting 70s. The trend is higher % paid off. Good luck!

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We just hit 100% yesterday and still no offer just don’t depend on the loan it’s like they don’t want you to grow and we paid ours off in 36 days

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Ughhhhh, I'm sorry unfortunately, if you scroll down it's trending a higher percentage paid back or completely paid off. Not all but I look at the trend for the majority. Good luck and hopefully a offer will come in soon! Please keep us posted okay, it helps others too. 

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I’m sitting at 80% paid on 40,000 loan, hoping for an offer also

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My last loan was 81/84% paid back after 3 days of crazy busy. That was March. Last June it was 91% paid back. It is trending a higher percentage paid back for most but not all. Good luck and hopefully soon! Please, keep us posted as it helps others who are looking. 

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Just hit 100% yesterday on our $70k loan. This is our 18th loan with Square and have been with them for almost 10years. Still no offer, so have begun to look at other options for my business. I use to process through costco at cheaper rates by far but no loans. The loans is what convinced me to switch. 

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Still nothing? Ughhhhh, it's been pretty slow for a couple of weeks with anyone posting they received one. I know not everyone post here or comment but it does help others see the trend. 

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