x

New Square Loan in 2024

I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

229,498 Views
Message 1 of 2,338
Report
3 Best Answers
Square Champion

Best Answer

I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.

Loan Offers and Qualification Parameters

Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:

  • Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
  • Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.

Value Beyond Transaction Fees

I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:

  • Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
  • Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
  • Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
  • Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
  • Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.

 

I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.

View Best Answer >

206,625 Views
Message 469 of 2,338
Report
Square Champion

Best Answer

Good news, bad news, eh @cmeshine.  There are a number of reasons that COULD be part of why your new offer was lower.

 

  1. Square might be slowing down on how much loan exposure they want to have on their balance sheet.  They are, after all, a publicly traded company that has to answer to their shareholders and investors.
  2. If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc.  Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
  3. Sometimes how long it takes us to pay off our current loans can be a factor.  Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past.  But for this current loan it took us 12-15 months.  That tells Square that our card processing volume can’t keep you with higher loan amounts.  Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
  4. If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag.  Since Square must only consider card volume when calculating repayment rates this can become a problem.

Of course, I’m not saying that any of these contributed to your lower offer.  I’m just throwing out a few reasons why this CAN happen.

Chip

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

Piper’s Ice Cream Bar, Covington KY USA
Website
Facebook
Click here to see a list of third-party apps I use to add functionality to my Square account!

जो है सो है

View Best Answer >

143,188 Views
Message 1512 of 2,338
Report
Square Champion

Best Answer

Congratulations! I am sorry it's lower than expected but you are correct about daily swiping vs not. That's one of the metrics. I'm retail furniture and I process daily. If 90.00 or 900.00 a swipe is a swipe and they each add up at the end of the day. Hopefully, the next offer will go up! I don't know if the algorithm picks up how your business processes I hope it will or maybe that's something that should be addressed to square. You are not alone and a big market for venues and events. The same goes for contractors who send out invoices and how fast the customer pays. Congratulations on at least getting one and thanks for the update and details about it.

View Best Answer >

22,737 Views
Message 2256 of 2,338
Report
2,337 REPLIES 2,337

I've always gotten one by 69%. Even last year when others weren't, I still received an offer. I just hit 69 today. If I get one in the next couple days, I'll update you!

AS
2,665 Views
Message 127 of 2,338
Report

Last time I received one at 61% and I hit 60% today so I’m hopeful. I’ll update you as well!

2,587 Views
Message 128 of 2,338
Report

I'm at 94%. All green. No offers yet. 

2,647 Views
Message 129 of 2,338
Report

After I contacted customer service I had a loan within days

2,663 Views
Message 130 of 2,338
Report

What did you say to them?

2,779 Views
Message 131 of 2,338
Report

Hello 

I contacted customer service and they said loan offer was generated by computer. I had 16 loans  with them 

usually I get offered around 65-70%
but now 80% but no offer yet 

3,007 Views
Message 132 of 2,338
Report

Same but now I’m at 90% and patiently still waiting 

2,914 Views
Message 133 of 2,338
Report

Did you receive an offer yet? 

2,852 Views
Message 134 of 2,338
Report

Literally got one today for 10k less than my last one even though I’ve been all green across the board but whatever I’ll take it. 

2,827 Views
Message 135 of 2,338
Report

Well congrats! I am at 79% of 37k loan! Still waiting 🥲

2,834 Views
Message 136 of 2,338
Report

how much had you paid on your previous loan or was is paid off?

2,559 Views
Message 137 of 2,338
Report

Have you gotten an offer yet? I’m at 80 % still no offer . It would be my 4th loan if I received another. Very frustrating 

2,303 Views
Message 138 of 2,338
Report

Hey! Did you get your loan already? 

2,263 Views
Message 139 of 2,338
Report

No loan yet. I’m at 80% paid since last loan . Last time was offered one at 67%

2,222 Views
Message 140 of 2,338
Report

Nothing yet, sitting at 65%

2,200 Views
Message 141 of 2,338
Report

Got loan at 85%

3,183 Views
Message 142 of 2,338
Report

Did you have your bank account connected? Debating if that helps or not.

2,715 Views
Message 143 of 2,338
Report

I’ve had my bank account connected since I began using square in 2018

2,711 Views
Message 144 of 2,338
Report

No, I mean in the loans portal where it says “connect your bank account here” and says it helps generate loan offers.

2,629 Views
Message 145 of 2,338
Report

yes, mine is connected.

2,603 Views
Message 146 of 2,338
Report

Still waiting at 62%

3,036 Views
Message 147 of 2,338
Report