Loan offer withdrawn

[TinaLilac]

I have been with square since 2017 I have done many payroll loans without a problem.

I had a recent offer but didn't want to carry the total amount still owed on a previous loan over to my new one, so I used funds from my Square savings to make a payment on my existing loan. My new offer completely disappeared once I did that and hasn't been back. 😟 I feel like I'm being penalized for paying on my loan from my savings but I don't know? Will my offer come back?

[TheRealChipA · Accepted solution]

Hey there @TinaLilac 

in the loan agreements, and in the loan help docs, it states that if we make an unscheduled payment then all current loan offers will be withdrawn. Another loan offer should come. But not until after the payment has processed. 

Here’s a link to one such help document. And a screen shot

 

[Twpchair]

Unfortunately, everything @TheRealChipA said was exactly right! In the future if I want to pay my loan off early or in your case not roll over that balance. Don’t do it when you have an offer (as you see) it general takes 7-10 days for your payment to post and clear on their end and for you to see it. If I pay my off early or drop 3-4k into it. I try to do it between 50-60% paid off depending on how much you process a day that way I kinda know when it is cleared I would be about 80% on my end and then the extra money should have taken care of it or in the high 90% range. Hopefully, the algorithm will pick it soon for you! Good luck!