Denied AGAIN-Because of "another account"

[kellyinmt2023]

I have been denied again because...

" Using internal data and other identifiers, we have determined that your business is related to another account with a Square Loan whose card processing has declined. When applying for a loan, it is important that any related accounts with a Square Loan remain current and maintain consistent processing until the loan is repaid. We are unable to take any action to unlink or dissociate the accounts.”

I DO NOT HAVE a loan with square. I DO NOT have another square account. Again I was given the approval and again denied with no one able to give me any clarity about this. I really needed that loan and to have the pre-approval AGAIN and then to be denied over something that has NOTHING to do with me is really awful. I know this whole thing is computer driven, so of course it will deny if there's an account that is linked to mine. Can't a real person do something?

[Sammie_C]

Hi @kellyinmt2023,

Thank you for your post and we understand your frustration.

We are going to go ahead and reach out to you over email since the information we have is account specific.

Keep an eye out for that email and let us know if you have any other questions!

[kellyinmt2023]

Yep, I got an e-mail back....Which was a canned response. Same EXACT as last time. Convince me that real humans are even apart of the loan department....