Approved for a loan. Not deposited. Paying for it.

[WHYB]

I received an approval for a loan to be deposited into my square account. After realizing i never received my money but payments were going to the loan i contacted support. They said they could not fund my loan to the account. (My square account) that they would cancel it and that i would be refunded the money. I just received a payment from a client and part of it was applied to the loan which i never received. You can only speak to the phone support. When i called they sent me to email support. And email support basically lied. What is going on??? 

[VanKalkerFarms]

That is an interesting twist of an issue.  Here in Seller Community there isn't anything we can do to help as we are just other users that can't see your account.  Phone or email is the only way you are going to get this solved.  Gather up all the evidence you have of when you applied, when you were approved, when you started getting a percent taken out, etc to lay out the timeline and lay it out for the support.  I know it can be frustrating but remain calm.

I have never heard of a loan being approved but not deposited in all the years here so this is a first.

[MayaP · Accepted solution]

Hi @WHYB thank you for reaching out and sharing your concerns. I’m so sorry for the confusion around your loan offer—I can understand how frustrating and upsetting this must be.

As @VanKalkerFarms  mentioned, we’re unable to review account-specific details here in the Seller Community. However, I strongly encourage you to gather all the relevant information and contact our Square Capital Team, who will be able to look into this further.

You can reach them at 1-855-700-6000, Monday through Friday, from 8 AM to 5 PM PST. I truly hope this gets resolved for you quickly, and we’re here to support you however we can.

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