Live Q&A: Ask us anything about Square Loyalty 🌟

[cspillane]

Join the Square Loyalty team (@cspillane, @seiderman) alongside Square small business evangelist and former Super Seller, @Pesso (former owner of Pesso’s Ices & Ice Cream with 5+ years of experience using Square Loyalty at his business) on February 23 for a Q&A about Loyalty.

We’d love to hear what’s working well for your business, as well as ways we can better serve your needs.

Date: Thursday, February 23, 2023

Time: 8 p.m. GMT

Example questions and comments:

• How can I increase awareness or drive enrolments for my loyalty programme?
• What’s the best way to get started with Loyalty Promotions?
• If Square could add [describe feature], it would really help my business to [describe outcome].

Please post questions in advance, and be on the lookout for a "Best Answer" summary following the discussion. We look forward to seeing your questions and comments.

[Pesso]

Thanks for holding this Q&A event and for the awesome introduction, @cspillane !
I'm super excited to jump in and help answer folks' questions as we go!

[Barrykerro]

Where do i sign up to join the Live Q & A ?

[Tom]

Hi @Barrykerro, thanks for checking in! This discussion will take place in writing within this thread. If you have any questions or feedback, please drop them in by replying below. You'll then receive a notification once the Loyalty team replies to your question on February 23. Thanks for your patience. 🙏🏻

[cspillane · Accepted solution]

Hi Community,

Thank you for taking the time to join the Loyalty Q&A. Corey Seiderman, Lorna Zhang and I enjoyed the interactions and especially appreciated Aylon Pesso (former Super Seller and owner of Pesso’s Ices & Ice Cream) joining in on the conversation. Our #1 goal as the team behind Square Loyalty is to build a product that supports your needs. We’re grateful you took the time to ask questions and share your perspective — so again, thank you!

To close out the event, here’s a recap on recurring themes we saw:

1. How can I get set up with Square Loyalty? 

• Check out this Getting Started guide for an overview of how Square Loyalty works + a step-by-step walkthrough of setting up your program.
• Bonus: this FAQ page also has some good content in it. 

2. Can I structure my loyalty program in tiers?

• This functionality is coming soon! The Loyalty team recently launched status tiers to Beta which allows sellers to customize their earning rules based on the depth and/or tenure of different buyer groups. Stay tuned for more information; we’ll announce broadly when the feature becomes generally available. 

3. Does Square Loyalty work with Square Invoices? 

• Yes! Customers can now enroll and accrue points via invoiced orders (and when returns are processed, points are deducted accordingly). 
• Note: reward redemption is still limited to checkout at your point of sale or via your Square Online site. 

4. Where can my customers see their loyalty points?

• Digital receipts — Customers can see points earned from the transaction tied to the receipt.
• Loyalty status page — Linked at the top of the digital receipt, customers can see their total point balance, available rewards, and any recent loyalty activity. Check out your custom URL here, and share it if you like.

For the latest features and functionalities, check out Square’s Product Updates feed.

Until next time, 

-Ciara

[PJN]

Hello, can you advise how to customise the Loyalty branded landing page? For some reason I cannot find the way and my site is displaying a horrible grey colour while the logo is also incorrect and I cannot change it. thanks!

[Breffni]

Hey @PJN happy to help! 

Can you send a screenshot of the page so I can take a closer look? Thanks  

[cspillane]

Hi @PJN! 

It sounds like you're referencing the Buyer Status Page which should be customizable via Receipts settings and Location settings.

[PJN]

Hi Ciara, thank you for your reply... the Loyalty now has changed when I replaced the colours from the Receipt screen. However it is not looking good, is not aligned with our branding and should be a customisable website. Can this be asked as an improvement?

On the other hand, I have another question: the GIFT CARD landing page - same situation zero to none customisation options. Once I add my own design to the gift card I cannot replace the default background that is displaying in grey. How can this be changed? 

Thanks again!

[Wendyct]

Hi PJN! Unfortunately the ability to change the background color behind your custom eGift card design on your online order site isn’t currently available. For now, the default background color for all custom card designs is a gray color. I understand how this kind of customization is important and something we hope we can provide in the future.

We’re constantly working to improve our features based on feedback like this, so I’ll be sure to share your feedback with the rest of the Square Gift Cards team.