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Hi @hskincare, thanks for posting on the Community.
Can you confirm whether you took the screenshot from your Appointments app or the Dashboard ?
If you took it from your app - are the service durations reported incorrectly when viewing the invoice on the Dashboard as well ? Is this affecting all invoices or only one/a few ?
In the meantime, you can try the following app troubleshooting steps :
- Update your mobile device and Appointments app.
- Log out of the app and sign back in.
- Turn your mobile device off and then back on.
- Force-quit the app.
- Be sure to enable the permissions requested when you open the Appointments app.
- Delete and reinstall the app. See Apple’s support site and Google’s support site for instructions on how to do so.
Let me know if this helps fix the issue, or feel free to provide additional details if this isn't related to the Appointments app.
Community Moderator, Square
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Hi @hskincare, thanks for posting on the Community.
Can you confirm whether you took the screenshot from your Appointments app or the Dashboard ?
If you took it from your app - are the service durations reported incorrectly when viewing the invoice on the Dashboard as well ? Is this affecting all invoices or only one/a few ?
In the meantime, you can try the following app troubleshooting steps :
- Update your mobile device and Appointments app.
- Log out of the app and sign back in.
- Turn your mobile device off and then back on.
- Force-quit the app.
- Be sure to enable the permissions requested when you open the Appointments app.
- Delete and reinstall the app. See Apple’s support site and Google’s support site for instructions on how to do so.
Let me know if this helps fix the issue, or feel free to provide additional details if this isn't related to the Appointments app.
Community Moderator, Square
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Thank you! I no longer see it displayed on the mobile app. I will try that should it happen again.
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I am seeing the same issue on my invoices both in the app and when I log in to my online dashboard. My services are 30 minute sessions but under the service it lists 500 hrs.
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