Where did my balance go?

[MsSurpass]

My customer paid his invoice via ACH however the payment cleared today and it disappeared as well and it’s no trace of it but it shows it’s been paid.

[MayaP]

Hi @MsSurpass - I see this is your first post in the Seller Community, so I'd like to officially welcome you! 🎉👏

I am sorry you are having some issues locating your balance. For this inquiry, I would contact our support team to investigate this further. You can reach them at 1-855-700-6000, squ.re/contactsqsupport.If you need anything else let me know!