Editing a One-Time Item

[Timpanoga]

Hey gang,

due to recent chances to Square Online, I can't seem edit the name of a one-time item when building an invoice.  For example, I add an item to a draft invoice, then notice later the name of the item needs a correction or a modification.  For some reason,  I can no longer go back, select that item, and edit it.  I have to delete it and enter the corrected version all over again.  (Aarrgghh).  Thank you in advance for any advice you may have!

[Summer2024]

Hi there, @Timpanoga 👋😀

With the new market migration, some tiny functionalities of Invoices has been changed. Not being able to edit the name of the item is one of the functionalities that has changed for now. 

I know this probably isn't the answer you're looking for, but I hope it helps provide some clarification. 

[Timpanoga]

Why would Square do this?  The capacity to edit items on an invoice is not a "tiny" functionality.  It's a key, necessary function!

[MayaP]

Hey there @Timpanoga @webscouts, I'm sorry this update has been disruptive. At this time this is not something our team is planning on reverting or changing as it was an intended change to make the invoice creation flow more refreshing. Feel free to reach out to our Ideate Board to provide your feedback on this change. I will pass your input on to the change to the appropriate teams as well. 

I apologize again for the inconvenience and hope you find our included features and business tools valuable enough to stay with us, but I do understand that you have to do what works best for your business.

[webscouts]

So square is willing to lose a customer over this?  That is a lot of money.

[MayaP · Accepted solution]

Hey there @webscouts, I apologize I am wrong, our team is stating they have issued a fix. You can now click on the item name, which opens the modal in the attached screenshot. We've added the "Item name" input, so you can modify the name. I apologize for the confusion! 😥

[webscouts]

That does work for one time items, but not for existing line items.  Why did they change this?

[webscouts]

[Timpanoga]

Thank you!!!

[webscouts]

This will force me to find a different processor, if not fixed soon.