Do you always add an attachment to your invoice?

[taherera]

Why or why not? 

[Minion]

I have the attachments added on 4 different service templates.   Each attachment is an aftercare and what to expect card I created for each service.  I chose to do this to save myself a little bit of money on buying physical ones from Vistaprint where I feel people just look at it once and then toss it out.

[Michael_L]

I didn't even realize this was an option until now.  Neat idea.

[Minion]

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@Michael_L wrote:

I didn't even realize this was an option until now.  Neat idea.

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Thank you.  Yeah it's saved me a bi on printed materials for sure!

[taherera]

Happy to help! 😃

[Michael_L]

What would you attach? 

Our discussions and contracts are done separately, the invoices we send are basically self-explanatory, I think!

[NassauLaser]

As a new small business owner, I’ve been learning so much about how to provide value to my customers and make sure they feel confident about their orders. Here's a little peek behind the scenes of my process that I hope can also inspire others in the community working on their businesses!

I specialize in personalizing tumblers, and one thing I always make sure to do is create an estimate and a proof of what the tumbler will look like before engraving. Why? Because it's not just about selling a product—it's about making sure my customers feel 100% comfortable and happy with their design before we go forward.

This step is a game-changer! It:
✅ Helps customers visualize the final product.
✅ Allows for any adjustments or tweaks before the work is done.
✅ Prevents any miscommunication or disappointment later.

For me, this isn’t just about doing a job—it's about building trust and making sure my customers know I’ve got their back. It’s the same kind of care and attention I’d want if I were on the other side of the counter.

To my fellow small business owners, finding ways to give your customers confidence in your work goes a long way. And to my community, if you’re looking for a custom tumbler or know someone who is, I’d love the chance to show you how we can make something special together. 😊

Let me know your thoughts—how do YOU go the extra mile in your work? Let’s share tips and grow together!

~ Kara @nassaulaserengraving