Directory Phone Numbers and Invoices

[ffra1065]

This post was edited by moderator to remove personal information

In the customer profile in the directory, I have entered the phone number as (###) ###-####. When I create an invoice, the invoice input shows the phone number as it appears in the directory. When I preview the completed invoice, the final invoice shows a mark, followed by the country code, followed by the first digit of the area code.

Directory shows
(name redacted)
(phone number redacted)

CSV Directory export shows
(name redacted)
(phone number redacted)

Create/Edit Invoice shows
(name redacted)
(phone number redacted)

Preview Final Invoice shows
(name redacted)
(phone number redacted)

How do I format the phone number properly in the Directory so that the actual number appears in all venues?

[_Violet]

Hi @ffra1065  - I'm sorry to hear that this issue has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account and Directory with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.