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Hey there, recently set up my square checking account and debit card.
I work occasionally at a small business, who's business name is "The Green K9", when i use my card, the transaction shows up a "Greenbrier Kennel" which is a completely different business a few miles away. The owner of the K9 was upset to say the least, that the square transaction shows up as a competitors business name on the transaction. Any thoughts on how to contact square to get this resolved.
Regards,
Eric
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HI, you can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.
Contact Customer Support
https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true
You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.
You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.
TERRI
Thank you. It appears to have corrected both transactions overnight!
reguards
eric