Reordering Square Credit Card

[phantomrain]

The title of this thread has been edited by a Square Moderator from the original: Gave a Million dollars in sales to Pay Pal

Square is a cluster xxx an the writing was on the wall so we switched to Pay Pal despite the issues at least we could speak to a human at times.    Square now takes all your phone support and runs it thru their stupid chat box where you spend countless hours getting nowhere. 

 I have opened up about 15 chat boxes thus far , trying to get support for a lost credit card,   no dice,     I was hoping after 2 years that Square might have gotten its act together but I see that is not the case.       

Want to see for yourself how miserable it is to deal with Square, check out these instructions emailed to me from Square 

To do so from your Square app:       

1. Open your Square app > tap Balance > and under Debit Cards select the card in question.
2. Tap Card and Checking support.
3. Select I lost my card or My card was stolen > Deactivate card > Order a New Card.

From your online Square Dashboard:

1. Go to Balance > select a location under Locations.
2. Click the gear icon and select Checking settings.
3. Select Get help with Checking.
4. Select I lost my card or My card was stolen > Deactivate card > Order a New Card.

Note:      We have tried this on every Platoform,    and as of today we still have not gotten anywhere and the card that was stolen is still being used.     

This AI customer Service is terrible an that Chat box is garbage ,  not only do you never know if your talking to a person  but you never know if its a Robot,      You also cannot send a picture so your lost on that, .     in the end you feel helpless and lost ,     xxxxxx off. 

[phantomrain]

To do so from your Square app:

1. Open your Square app > tap Balance > and under Debit Cards select the card in question.
2. Tap Card and Checking support.
3. Select I lost my card or My card was stolen > Deactivate card > Order a New Card.

From your online Square Dashboard:

1. Go to Balance > select a location under Locations.
2. Click the gear icon and select Checking settings.
3. Select Get help with Checking.
4. Select I lost my card or My card was stolen > Deactivate card > Order a New Card.

These are garbage instructions that do not work and do not exist , I have tried both on the windows an a mac and iphone and adroid,     as of now I have no way of letting Square know that my card was stolen and being used.

Phone support goes to the Dumbest Chat Box and its garbage also.

Absolute Garbage support every turn I make.  

[phantomrain]

Called a two weeks ago let someone know my Card was Stolen ,   got a chat box instead.

They emailed me BS instructions on how to : 

To do so from your Square app:

1. Open your Square app > tap Balance > and under Debit Cards select the card in question.
2. Tap Card and Checking support.                  THIS DOES NOT EXIST   **bleep**ers
3. Select I lost my card or My card was stolen > Deactivate card > Order a New Card.

From your online Square Dashboard:

1. Go to Balance > select a location under Locations.
2. Click the gear icon and select Checking settings.               This does not exists **bleep**ers.
3. Select Get help with Checking.
4. Select I lost my card or My card was stolen > Deactivate card > Order a New Card.

 This is a total shame,   I have tried this on both an Iphone an Windows  and mac and windows,  as of now the card that was stolen is still being used,        I hate this company

[ryanwanner]

Hello @phantomrain !

Sorry to hear about the card issues! That's my nightmare for sure: if someone got a hold of my card info I'm not sure how I'd be able to stay afloat.

It's interesting that you're not seeing the same screens on your systems. I just checked the steps on both my dashboard and app, and I can get to the spot where I can deactivate my card. Are you seeing issues after the card deactivation step or before? I know that on the Dashboard, that little gear icon is way too small and visually hidden in the upper right of the screen, just below the top links bar (where notifications and messages are). On the app though, Card and Checking support is the bottommost option, after Reset PIN and ATM Limits.

It is possible that when your account was linked to the Square Checking system something didn't get switched on. It should be all automated of course, but as we all know technology has the tendency to do stupid things at the worst times. If that is the case, unfortunately your only real way to solve it would be to contact support during the usual banking hours so you get to a rep that's dedicated to the Checking product. As is the case with every major call center out there, it may take some time to get to a rep that actually understands what your issue actually is. My advice is to keep the frustration to a minimum, however difficult that may be, and calmly explain your issue. In theory, it shouldn't be hard for a support rep to cancel your card, as long as you get one that understands your issues.

If you have screen shots of what you are and aren't seeing, those would be really helpful for us to continue to troubleshoot. Please blur all sensitive information before posting, and we may be able to continue to help at this level. Do know that we don't have access to account specific information in a public forum but we should be able to help get you pointed in the right direction.

[Sammie_C]

Hi @phantomrain, we understand your frustration and apologize for any inconvenience this situation has caused you.

I reached out to our Banking team and they just confirmed that your lost Square Credit Card has been cancelled, and your new Square Credit Card has been issued today. You should be receiving an email confirmation shortly.

I also wanted to let you know that we ask that all seller's respect our Seller Community Code of Conduct, to ensure all sellers feel respected on the Community. While we understand your frustration, explicit language (even if censored) is not welcome. Again, we do understand your frustration and hope this situation has been resolved.

Please let us know if you have any other questions or concerns on this matter.

Also, thank you @ryanwanner, for your help!