Hey there @johnson_1320. I’m sorry, but I can’t figure out your question here. Are you saying that when you try to apply a gift card to a transaction, it doesn’t apply whatever balance is left and then allow you to finish paying with another payment method? Also, can you explain what you mean by “misc. amount?” That’s not a term I am familiar with at all.
@johnson_1320. Ah. I did not realize this was about applying gift cards in an online transaction. I missed that in your original post. My bad. Otherwise, I know the abbreviation meant miscellaneous. I just did not know what you meant by a miscellaneous amount. I think I understand what you meant, now.
Anyway, this sounds like it could be a bug in the online store/booking site. I’m going to tag a few Square moderators to follow up with the Square Online team. Since you can apply gift cards of any balance everywhere else, it seems that it should work online as well. The fact it doesn’t for services but DOES for items doesn’t seem right.
Not as quick as you’d like. It could take a while to track down the issue if indeed it is a bug. If it is a design flaw, that fix will take a while.
Though I don’t think it likely, if you can tell me what you are trying to accomplish with your “push” I might be able to suggest a temporary quick workaround. But it would NOT involve gift cards, most likely.
That all makes perfect sense. Hopefully a moderator can enlighten us as to why you can’t apply discounts as partial payments for appointments online, like you can with products. It seems like a very odd oversight, which is why I suspect it could be a but. All we can do now is wait.
@johnson_1320 I should probably go ahead and throw a little water on this fire. I would NOT recommend hoping for a quick turnaround on this. Even if it is determined that it is a bug that needs squashing, I can speak from my former-life experience as a software engineer and say that it would be on an order of weeks, if not a month or two, to identify, code, test and then propagate a fix to all of Square’s worldwide servers. Because even little changes can result in unexpected results in other places, this process is rarely rushed or hurried.
Anyway, I’d rather not set you up for disappointment here. If you want to do a push, you’d be better off looking in the Square App Marketplace for gift card vendors that integrate their offerings with our Square accounts. Then you aren’t worrying about how long Square might take to do this right. I realize that might result in a little pain if you decide in the future to transition to Square e-gift cards. But, at least, it is accepting what is probably reality.
