We paid more than $1k for this service and can’t charge no-show?

[VSNailsandSpa]

So this has been very annoying. Everything has been setup correctly and it keeps on happening especially during the holiday season that we can’t charge late cancellation and no-show. What the heck is going on Square? Who will pay us for our loss? 

[RobynR · Accepted solution]

Hey @VSNailsandSpa,

Welcome to the Community, and thank you for sharing your concerns.

I understand how frustrating it must be, especially during such a busy season, when no-show and late cancellation fees aren’t being applied as expected.

To help troubleshoot, could you confirm the following:

1. Are your no-show and cancellation fees properly enabled in your Square Appointments settings?
2. How long has this issue been occurring, and was it a one-time incident or has it been happening consistently?

In the meantime, here’s a troubleshooting guide that might help resolve any issues with your Square Register.

Let me know if you notice anything specific during troubleshooting, and I’ll be happy to assist further!