Square Appointments Billing Issue

[arouanllc]

I have an ongoing problem with my Square Appointments subscription which is still not resolved after over two hours of phone calls.

I'm being volleyed back and forth between the Square Banking and the Square Appointments teams and am at my wits end.

I will be contacting the FTC and FCC for assistance if it is not resolved soon.

I was charged $29 by Square Appointments via ACH to my Square Banking account on 12/7/222.

Yet, the Square Appointments team keeps saying I did not pay, and transferring me to the Square Banking team (literally 4 times today so far).

This is unacceptable.

Not only is this issue occurring, but in an attempt to "help" this morning, a Square Appointments team member said that unsubscribing me and resubscribing me to Square Appointments would work and that I would not be charged. It did NOT work, and I was charged.

Finally, again today, another Square Appointments team member asked for screen shots of my Square Appointments transaction which I sent, and then told me that my transaction weren't for Square Appointments (even though it shows up the same amount and code as every other Appointments transaction this year), and transferred me back to banking.

I'm absolutely disgusted at this point.

This is absolutely UNACCEPTABLE and I find I have no other recourse than to report this as potential internal fraud to the FTC and FCC if it is not resolved today.

[Gold]

HI, billing errors are very frustrating.  To your understanding your Square Appointments $29 was paid by ACH and Square is stating the $29 charge was not for Square Appointments.  

example:  Online Store Plus Plan

example:  Square Appointments Plans

[arouanllc]

Yes, correct.

[Gold]

HI, can you please share a screenshot of what you were billed? 

In examples shown, $29 can either be Appointments OR the Online Store.

[arouanllc]

No, because that option doesn't exist in this response option. Go figure. I already sent the screenshots to 2 Square Appointments employees yesterday, who were useless.

I do NOT have the online store! I only subscribe to Square Appointments and the Weebly website (which is for $17 and change at the end of the month).

My subscription center ONLY shows I subscribe to Square Appointments as well. The screen shot for December and November show the SAME code of P2 which are both for Square Appointments. 

I've been a customer for 3 years, I'm not trying to swindle Square out of $29!

I don't understand why it's so difficult for Square employees to be empowered enough to check their own system and make this right. I'm not being paid to do Square employees jobs, and I'm losing profits every minute I sit here dealing with this ridiculous error.

[Gold]

HI, OK, thank you for the additional information.  The Weebly transition has not been ideal for everyone.  Were you able to speak with someone regarding Weebly?

[arouanllc]

You obviously haven't read very well. Your attempt to help is appreciated, but you are not the person to help which is apparent based on your response above. Thank you anyway!