I have been using Square Appointments for years, allowing students to book spare time in my dance studio for rehearsals. We keep our schedule on Google Calendar, and by keeping that synchronized with Square, it would only show them times not already booked by classes and workshops, allowing them to book spare time in between independently. It's a lightly used feature, but one with a fair amount of administrative overhead we eliminated by allowing them to handle it themselves.
This weekend I was informed by two dancers that they booked time, then showed up to find the space was already in use by someone else. Looking into it, I discovered that synchronization with Google Calendar is now behind a paywall. I had not seen any indication that this feature would be locked behind a subscription tier. I searched mails from Square from the past 6 months and don't see any warning or indication this was happening. There was a newsletter talking about "improvements" (none of which are helpful to me), but no mention of taking this feature away. I just now saw one comment under the "improvements" which was angry about removing the feature from the free tier, and that is the only place I see it mentioned. $360/year just to make this one small feature available--which was freely available for years--is frustrating to say the least.
REMOVING features from your free tier, rather than ADDING FEATURES to your paid tier, is a slap in the face to your customer base.
