Error message for no show fee

[Studio_87]

I keep getting a message when trying to charge the cancellation fee that says “error updating appointment” and unsure why. It says the appointment is protected with a card and the client booked online when making the appointment and I pay the extra cost to be able to charge if someone cancels or no shows. So not sure why I can’t, if someone could please help me get this figured out I’d really appreciate it

[Breffni]

Hi @Studio_87, thanks for flagging this. 

It sounds like this may be an account specific question relating to this specific booking. I would recommend contacting our customer support team directly so that they can investigate this case - we don't have access to account specific information here in the Community. 

Our number is 1-855-700-6000. We’re available from Monday to Friday, 6am to 6pm, PST or you can send us an email here. 

[luxiouslashes]

I get the same message with certain clients! I think they may be “locking” their card to prevent charges.