Discount Codes to be used when booking an appointment online

[JuniperRising]

I'd like to offer a special for clients for booking online, but there is no option for them to enter in a discount code when booking their appointment. This would be an essential asset to business marketing, promotions and bookings. It's important to have pre-paid booking options, but if i want to offer a discount, there doesn't seem to be any way to do this

[#2]

Yes, We do need that. 

[#3]

Talking with a rep yesterday I learned that the services (which I use for my healthcare practice linked to my online appointments via desktop), does not have the option for coupons, gift cards, or payment options like Afterpay.

I was trying so hard to figure it out because I could see the coupon I generated for "items" and on the square app (for manually entered appointments).

Please work on including these much needed features!! thank you. 

Case: 72437319

mahdiyahasiya

[#4]

WOW, finding this thread really opened my eyes on how LONG this feature has been requested and Square done nothing... more than 4 years... 

Not only discount coupons are essential for appointments but also there is no option for gift cards which are also sold by Square Online... but can't be used on Appointments? Doesn't make any sense right?

We sell skateboarding lessons, and a lot of people want to give them as gift cards for Christmas and Birthday, but they can't use the option to book online like everyone else, they need to call us and we have to block the slot with no payment, hoping they will show up to be able to charge the gift card or apply a discount in person when they arrive. 

I am tired of waiting for this to change... the recent new updates in Square have been so useless, at least for my business, and this essential feature still missing... I feel like the only solution is to look into moving to another software... 

[#5]

Hi @janiced 👋 

While it is possible to apply a discount to a service when charging a client in-person for a service using the Square Point of Sale app, it's currently not possible for your clients to use a discount or coupon code when booking an appointment using your Appointments booking site - this is being tracked as a feature request at this time.

[#6]

Currently there isn't a way for your customers to use coupons or promo codes for Appointments booked from your online Appointments booking site. We're tracking this feature request! 

In the meantime if you use Square Marketing to send customers coupons you can apply those coupons at checkout from Appointments app. (And you can create a discount and apply that at checkout when your client arrives for their appointment.)

[JustinC]

@ask4adam - Sorry about that. You're right - it has been a long time since this feature request thread was first created. I wish I can move the needle on this one but I'm afraid I don't have any shareable updates on its future availability. Still tracking for our Product Team,  though. 

We'll loop you in as announcements come. Thanks for your continued patience. 

[kristinszerszen]

Another vote to have this feature added!  Thanks.

[Joe]

Thanks for adding your voice here in support, @kristinszerszen - we hope to be able to have some positive updates to share on this feature soon. Stay tuned! 

[Alpenglow]

A year ago, using Square's free webstore, I was able to use Promocodes. Now that it is "upgraded" to a free Weebly Store, did this feature get eliminated? 

I am another vote for how important this feature is. Please reinstate! 

[ashc]

Hey @Alpenglow,

There's existing threads throughout the Community more relevant than this one but I can't find the specific ones I was looking for so I'll answer here.

The Online Store calls them Coupons instead of Promo Codes but that's the only difference! You can set them up through your Store Editor under > Coupons. 

[chakraTUDEss]

@ashc 

What I think that the Admin team is not understanding is that this feature is not active for APPOINTMENTS.   This is the specific request.  Even within your FAQ's this is posted: "

Can I use a coupon for an appointment I’ve booked at a Square seller?

Currently, you can use a coupon for an appointment when you pay in person. If you’re pre-paying for the appointment, you cannot use a coupon."

If what you just referred to is accurate, please provide the specific instructions to enable.  Otherwise, please note that the feature is not appearing still yet today and enabling it would still be much appreciated!  Sounds so easy that even you assumed it was possible.

Thanks! 

[vghjhv]

Hey Square! in 2017 one of your employees Sean, said, "While this is definitely a feature request that I've heard from folks - I have to say that it's not one of most requested. " Well it's 3.5 years later, this thread has had 93 responses and folks are still asking: when can we give discount codes to our customers to use at check out for appointments?
So, can we please have a discount code field at checkout for customers who self check out? Please?

[Joe]

HI there, @vghjhv - thanks for reaching out to us here on the Seller Community and checking in on this Feature Request. We field thousands of feature requests each week here on the Seller Community, and bringing these features to fruition often takes an ample amount of time and effort from our engineers. We want to ensure that our releases are not just surface level products, but the best all-around resources to help you grow your business.

If you'd like an inside view on how Feature Requests are acted on for development, you can take a look at this helpful post.

[SenecaShine]

Can we please get this implemented, please! "

With COVID we are doing our best to take mostly online appointments and payments - emphasizing contactless services. Having a discount code that could be sent to customers to use online would be immeasurably beneficial and make all parties involved safer and more comfortable due to the situation with the COVD virus. I do not understand why this has not been done already, you supply the option to use discount codes with online sales of items. This is something that we as a business need now. Please advise. 

[ArtsByKaja]

Hello... I am a Photographer & I am looking for this same thing! I would like to give family and friends a code for a discount when we work together. Thank you