Discount Codes to be used when booking an appointment online

[JuniperRising]

I'd like to offer a special for clients for booking online, but there is no option for them to enter in a discount code when booking their appointment. This would be an essential asset to business marketing, promotions and bookings. It's important to have pre-paid booking options, but if i want to offer a discount, there doesn't seem to be any way to do this

[#2]

Yes, We do need that. 

[#3]

Talking with a rep yesterday I learned that the services (which I use for my healthcare practice linked to my online appointments via desktop), does not have the option for coupons, gift cards, or payment options like Afterpay.

I was trying so hard to figure it out because I could see the coupon I generated for "items" and on the square app (for manually entered appointments).

Please work on including these much needed features!! thank you. 

Case: 72437319

mahdiyahasiya

[#4]

WOW, finding this thread really opened my eyes on how LONG this feature has been requested and Square done nothing... more than 4 years... 

Not only discount coupons are essential for appointments but also there is no option for gift cards which are also sold by Square Online... but can't be used on Appointments? Doesn't make any sense right?

We sell skateboarding lessons, and a lot of people want to give them as gift cards for Christmas and Birthday, but they can't use the option to book online like everyone else, they need to call us and we have to block the slot with no payment, hoping they will show up to be able to charge the gift card or apply a discount in person when they arrive. 

I am tired of waiting for this to change... the recent new updates in Square have been so useless, at least for my business, and this essential feature still missing... I feel like the only solution is to look into moving to another software... 

[#5]

Hi @janiced 👋 

While it is possible to apply a discount to a service when charging a client in-person for a service using the Square Point of Sale app, it's currently not possible for your clients to use a discount or coupon code when booking an appointment using your Appointments booking site - this is being tracked as a feature request at this time.

[#6]

Currently there isn't a way for your customers to use coupons or promo codes for Appointments booked from your online Appointments booking site. We're tracking this feature request! 

In the meantime if you use Square Marketing to send customers coupons you can apply those coupons at checkout from Appointments app. (And you can create a discount and apply that at checkout when your client arrives for their appointment.)

[Eco-Waterless]

This reply was created from merging an existing thread:  Have there been any updates so that discount or promo codes can be added when making an appointment?

I saw an answer from 2017 that indicated Square might be working on this issue. Has anything been done? 

[Helen]

Currently there isn't a way for your customers to use coupons or promo codes for Appointments booked from your online Appointments booking site. We're tracking this feature request! 

In the meantime if you use Square Marketing to send customers coupons you can apply those coupons at checkout from Appointments app. (And you can create a discount and apply that at checkout when your client arrives for their appointment.)

[Helen]

We don't have an update on this request yet @Eco-Waterless! Can you provide a bit more about your business and how promo codes for Appointments would help you? Do you frequently run promotions? 

[Scon]

@Eco-Waterless (and @Helen),

Square has not done anything to address our request in 2 years, which is very poor customer service, in my opinion. There is no indication that they will ever address this shortcoming which would be simple to implement, considering many other scheduling solutions have had this capability for a while now.

I recommend Acuity Scheduling which integrates seamlessly with Square (and a million other services), and has a simple way to add discount codes that work at checkout.

Maybe Square will figure this out by 2020? 2025?

[vitalart]

Signed up to Square Appointments today. All setup and looking everywhere to figure out how to add a promo code/discount. Finally found this thread after a lengthy Google search only to read that Square customers have been asking for this for YEARS... Fairly dissapointed and already considering abandoning my new Square account. @Chad @Helen it'd be nice if you could actually give us some answers...

[PPEC]

I think promo codes would greatly benefit my business. I am opening a salon and I could use promo codes for trade shows and even in collaboration with other local businesses.  

[nika]

Thanks for jumping in @PPEC! We're continuing to track each of these requests. Our Product Teams have hundreds of requests passed their way each day and do their best to prioritize. We'll be sure to update here in the Community if and when this feature is launched. 💯

[janae]

This reply was created from merging an existing thread: some changes for appointments to be more professional

square is one of the best. however it would be great to be able apply discount codes for appointments and also be able to take deposits and keep the card on hold as one.

[Helen]

Thanks @janae! We'll share any news on these requests here! 

[bobrandklev]

Has there been any progress on coupon or discount codes for appointments? 

Seems pretty standard in the "appointment booking app" world.