Deleting an appointment in recurring series doesn't sync to Google?

[justin-tt]

I'm experiencing an issue on two of my Square accounts: When I or a customer deletes an appointment in a recurring series, the change doesn't sync to Google until sometimes days, weeks, or months later. All other changes to my Square appointments – including deleting an entire series of recurring appointments, moving appointments in a recurring series, and adding/deleting one-off appointments – seem to immediately reflect on my Google calendar. 

If anyone else is experiencing this issue or is able to quickly test the issue out on their end, that would be really helpful in resolving this.

Thank you!

[ehsalon]

Yes same issue. Square have completely denied that it's their problem and told me to investigate it for them with google, no matter how much I argued the point that they should be investigating. They also refused to provide any logs or data to help me with contact with google. I am just writing a formal complaint.

[justin-tt]

Thank you for sharing this! I've contacted Google, and they're looking into it. Square also let me know that they are looking into the issue.

The more people who post here and mention that it's a problem, the likelier it is to get resolved! We need to show that this is affecting many businesses using Square. So if anyone else is encountering this issue please post here. Or just take a couple minutes to test the issue by creating a recurring series and deleting one appointment. Post here if you can replicate the issue!

[frances_a]

Hello @justin-tt & @ehsalon 👋

I'm sorry to hear about this issue. 

Our team is having issues reproducing this behavior. 

Would it be possible for you to record a video of this happening? 

Additionally, can you provide more detail about the software and hardware you are using to make the changes? For example, using the Square Dashboard in Google Chrome version 128.0. 

Thank you. 

[justin-tt]

All fixed! I've been talking to Square and Google over the past few weeks, and someone at Square was able to resolve the issue. Thank you for looking into this.