We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
This forum doesn't seem to work getting this feature to the proper channels. It for the customer to feel like they are getting some where but they are not. Maybe start to go to twitter and call them out because at this point Square has shown that they are NOT for solo practitioners and their safety! It has been YEARS of this now. YEARS!!! 35 pages of this request up to this point. Look into GlossGenius for booking if you are a esthetician or massage therapist.
Agreed! This has been one of the features missing. I used to use an online booking system that allowed you to toggle or “turn off” booking ability for that client specifically. I typically don’t have an issue with clients booking online but when they are not a fit with my business anymore and can’t respect my time, it’s necessary. This is a feature that is needed, regardless of no show protection being in place.
Re: Block Clients - Status changed to: Has Product Insight
Posted
07-30-2022
Hi all 👋 Apologies for the delayed response here but I have returned with some insight from the Square Appointments Product Team! I'll share what they've told me below:
"We don’t have a specific feature for this yet but it’s on our roadmap this year. However, many of our Appointments Sellers are already enrolled in Risk Manager, and can use the Risk Manager’s “Block payment cards” feature to block buyers from booking if the Seller has prepayment or no-show turned on. Unfortunately, there isn’t a good way to block clients from booking if the Seller doesn’t use prepayment or no-show, but this is on our radar for this year."
To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂
We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
Nothing new to report on this at the moment, but it seems to be gaining more interest lately so hopefully we can figure out a way to help with situations like this.
Thanks for sharing this feedback. I can totally see where this feature would be useful for difficult clients and I'll share your feedback with the Appointments team. I've moved this to the Feature Request board where we can track this request.
This remains an open item even though a 2017 post is marked "solved".
A business has to have a way to block/ban specific clients from being able to continue to schedule future appointments. Please look into adding a feature to allow a block/ban restriction to be enabled.
There is a "block" and "unblock" option in the customer directory now. I selected a client and then clicked the top 3 dots in the top right and I noticed these new options. What are they for? Does it fully block communication? or Block them completely from booking too?
I checked and I don’t have that option either. I’m wondering if maybe the person above chose a different plan when the update happened? I think I chose the 2nd least expensive plan. I really need that block option, though. Rosie
Thanks for taking the time to ask your question here. I have reached out to our Appointments team for more clarity. In the meantime, I took a look at your Square Online Dashboard but was not able to find this "Blocking setting" you are referring to (in your Appointments or Directory). Is it possible to send us a screenshot of what you are referring to. For a more hands-on approach we suggest you give us a call directly to work together and look into your account further.
We will be on the lookout for your reply. Have a good day.
@HandsomeMuscle - Wondering if the picture below is what you are seeing on your end? If so this seems to be related to having the ability to block a customers contact rather than an actual block of time.
Please let me know if this is what you were referring to?
