We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
This forum doesn't seem to work getting this feature to the proper channels. It for the customer to feel like they are getting some where but they are not. Maybe start to go to twitter and call them out because at this point Square has shown that they are NOT for solo practitioners and their safety! It has been YEARS of this now. YEARS!!! 35 pages of this request up to this point. Look into GlossGenius for booking if you are a esthetician or massage therapist.
Agreed! This has been one of the features missing. I used to use an online booking system that allowed you to toggle or “turn off” booking ability for that client specifically. I typically don’t have an issue with clients booking online but when they are not a fit with my business anymore and can’t respect my time, it’s necessary. This is a feature that is needed, regardless of no show protection being in place.
Re: Block Clients - Status changed to: Has Product Insight
Posted
07-30-2022
Hi all 👋 Apologies for the delayed response here but I have returned with some insight from the Square Appointments Product Team! I'll share what they've told me below:
"We don’t have a specific feature for this yet but it’s on our roadmap this year. However, many of our Appointments Sellers are already enrolled in Risk Manager, and can use the Risk Manager’s “Block payment cards” feature to block buyers from booking if the Seller has prepayment or no-show turned on. Unfortunately, there isn’t a good way to block clients from booking if the Seller doesn’t use prepayment or no-show, but this is on our radar for this year."
To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂
We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
Nothing new to report on this at the moment, but it seems to be gaining more interest lately so hopefully we can figure out a way to help with situations like this.
Thanks for sharing this feedback. I can totally see where this feature would be useful for difficult clients and I'll share your feedback with the Appointments team. I've moved this to the Feature Request board where we can track this request.
This is absolutely ridiculous. Starting at the end of this month, they will be charging us for services that we are already using but absolutely refuse to offer this feature. It’s actually insane to me that you wouldn’t let us, PAYING customers, decide who is a client we want to have and who is someone we would like to safely block from our schedules.
If the card on file Declines the only other alternative or process available would be to contact the customer to complete the payment manually via Square Point of Sale.
Hi @nailsbynadiallc - Welcome to The Seller Community, it's always nice to see a new face 😊
I totally understand you concern and how frustrating it must be to have a customer continuously be able to book that you don't want to.
Thank you for taking the time to share your interest in appointment blocking. I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers' interest in your request.
As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨
Thats a neat feature request. We would use this when onboarding new staff to keep first time staffers from ending up with a first time client. The regulars would be a little more understanding should an issue arise.
At some point you have to have the talk with them and if they continue it becomes a form of reportable harassment. Otherwise a dedicated person with nothing else to do will keep costing you money and screwing with you.
A feature to block certain clients/individuals from booking appointments ever again. The no show protection only helps so much, especially when it’s a client that wipes out funds before no show.
there are a lot of problematic clients that tend to book, not just for me but other users as well and us business can’t protect ourselves from this.
the prices have just increased, this new feature should be added
