Appointments no longer syncing across iPad, phone, and laptop.

[RNTherapeutics]

I run a busy med-spa and along with using Square POS and Square Appointments as well the Square online booking. Clinets regularly book themselves and also reschedule if needed. We move stuff around ourselves appointment wise. Which has never been problem as everything usually syncs (in real time) across all devices and we've have had zero problems.

Until today... I quickly noticed our appointments were no longer syncing between the iPad register, our phones, as well as our laptops. ? Yikes! I had two clients change times late lastnight and I switched their appointments via my phone. When I got to work in the morning I noticed on the iPad register the times had not switched so checked with my phone and then my laptop. Everything was different. I have more than one employee so it got hairy there with everyone booked and all of our devices were different schedules and not knowing what was up with all the different appointment times....  

So.... How do I fix this? So  starts syncing again? I might mention, no I do not use Google calendar so am not synced with that. This is just Square Appointments/Calendar itself and our devices that our no longer properly syncing.  

Thanks for any input!! 

[TCSlaguna]

Hi @RNTherapeutics 

It may be a server side issue, or it may be app issue. I would first try uninstalling the Appointments app from the iPad and iPhones and then reinstalling the app. If that does not work, I would call technical support to see if something is up server side. 

Good luck. Let us know how it goes. 

[_Violet]

Hi @RNTherapeutics - I'm sorry to hear that you are experiencing this issue with Square Appointments 😥

We do not have any known issues with Square Appointments, like the one you described here, at the moment. This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you. Any urgent, billing, or other account-specific questions should be submitted to our Support Team via phone or email, as @TCSlaguna mentioned.

The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real time. If you haven't already, please reach out directly by logging into your Square account and heading here.

[RNTherapeutics]

Thanks. I realized Square hadn't updated so ran the update and now everything is syncing fine. However I did notice after update now card swipe reader built into the stand doesn't read.... ?? I have the Square Stand (1st gen) and after the update also had to re-pair the chip reader itself. Not sure how to get the stand's swiper thingy to work again though LOL

[_Violet]

Hi there again, @RNTherapeutics 👋 Thanks for following up with me. Ahh, sorry to hear you are still having some trouble 😓

For the Stand swiping issue, I recommend starting out by running through the troubleshooting steps listed here in the "Payment Issues" section. In addition, you should also make sure that your iPad's iOS is up to date, just in case.  If the troubleshooting steps do not resolve the issue, please contact our Support Team directly. They can file a support ticket for our engineers to look into this further for you.

Let me know how it goes! 👀