Add Ons for Appointments

[Glootz]

Hello there,

Is there any chance of an option to use add ons for appointments being in the works? For instance, the customer selects the service on the first part of the form, then goes to add ons for that service before the customer info form.

The current possible work around for this is to have 10s and 10s of drop down options with various combinations of add ons, which is not only tedious to set up, but a bad and confusing UX for the customer.

It's not only a chance to upsell for us, but will inflate the transaction amount to increase Square's revenue, and it would undoubtedly steal users away from a competitor (I won't name them so this doesn't appear as an advert) which only has paid options, but offers this feature.

Square is better than them in every way, but it's really hard to justify using it when it's missing this feature which would leave too much money on the table.

I saw a post on here from 2019 where there were several posts saying this was being looked at or in development, but can't find anything on the topic so here I am.

[#2]

Thanks for your post, @trose86!

Currently, service modifiers cannot be applied by customers who book online. I’ve gone ahead and moved your post to an existing thread where we are currently tracking this Feature Request. As soon as we have an update from our Product Team, we’ll be sure to let you know.

Right now, service modifiers can be used in the following ways:

• Appointments App - Add to Existing Bookings: You can add service modifiers to an existing booking by editing the appointment from the Calendar section of the Appointments app.
• Appointments App - Create New Bookings: You can add service modifiers when creating a booking directly from the Calendar section of the Appointments app.

In the meantime, if you'd like to offer different bookable options for clients using the Appointments online booking flow, you may want to set up variations instead.

Sorry I couldn’t be of more help here, but please let me know if you have any other questions!

[#3]

I came to the feature request today hoping to find someone also looking for this add on feature that would reflect on our booking pages.

We are a nail salon and I would like to share why the add-on feature is so important for us, and would cut down on a lot of booking errors & extra communication. These are the questions we currently HAVE to ask our clients AFTER they send in a booking request online, which kinda defeats the purpose of making it easier on our team (not complaining too much though, it's awesome to have a pending request and some info then no online booking at all.)  

Example: Shelly books a manicure

(we have 6 variations) (3 tiers & lacquer/gel) 

Client must weed through to see if they want tier 1/2/or 3, then they have to select the right option that is gel or lacquer.

It would be nice if the client just had the tier options to decide on THEN the add on would be GEL.

This would mean we have 3 service tiers instead of 6.

Currently our options are

Tier1 mani lacquer

Tier 1 mani Gel

Tier 2 mani lacquer

xxx

(We also have this for pedicures so its the same thing AGAIN! (Adding to a long list of services)

The next set of options which they must book separately are the removals of gel, nail art add ons, extended massage, any repairs, the list goes on and on.

As you see it not only changes the price of the service but also the TIME of service, and needing to add this on separately leaves room for a lot of mistakes or loss of money. 

Currently if our team does not go back and call to confirm every single appointment we will have clients come in booked for a tier1 manicure with lacquer wanting to get a "tier1 manicure with gel add on plus gel removal, plus nail art, plus extended massage" without us ever knowing from online booking. 

We always have little reminders on the description to book removal but as most know, not everyone reads the fine print. 

I feel as there are other platforms that integrate this well into their system (like user above I don't think it's important to mention them)  it is a great feature for appointment based business.  This helps with ease of booking experience for the client as well as giving the business a much more organized service option. When clients have add on features with a click of ONE button, it makes it easier without then needing to go back to the main screen to find the add on that they want. 

With this reply today I will be adding a request for customization of service time per different service providers since there are different tier skill levels in our salon, with the option of also changing the price of service according to the expertise of the provider.  IE master nail tech vs Jr nail tech vs apprentice service. 

No matter when this request will finally be integrated: I want to mention that I believe its incredible to see so many businesses needing the same features, it means we are all growing and learning how to utilize this amazing system and now seeing how we can really use it even better. I want to thank og @Glootz for taking the time to put this request in. Like you, I also did a bunch of searching from previous forums, and am patiently kindly waiting. 

[JessPoynter]

@hydrabot I'm not sure how it helps to criticize on multiple posts saying the same thing. If Square is spineless, why are you still working with them? Wouldn't it be more constructive to work together to find a solution? As a Beta member, you can see that Square is trying to implement suggestions from sellers, providing a path forward. 
Let's keep focused on solutions, yea?

[BraidsByMo]

Please add this feature to appointments. I have seen requests for this feature for years, but no updates. It makes a huge difference for service based businesses, as others have mentioned. 

My personal use-case: I am a braider, and when clients book appointments, they also need to select the hair color, any additional style options they'd like done and the length they prefer. There is no way for them to do this once they have selected their service. They have to add an additional service to  and I also ask them to leave their color preference in the notes, but we know that people do not read, so I am left spending precious time reaching out to every client who books asking these questions. If they had the ability to simply add it on when they book, this would lead to increased revenue, a more seamless user experience, and saved time!

[alexdoeshair]

I agree - I haven't found a work around for this that actually works. What ends up happening:

select service > drop down options with different timing > select additional service as an add on.

But as mentioned in other comments above, what really ends up happening is extra time on our end reaching out when if this was added as a feature, it would be such a time saver and increase revenue on our end!

[Wilyem]

It funny that there have been request dating back from 2018 for to add modifiers to Services (which you can add but does not work) or Add-ons within the selected Service for Square Appointments, which most others appt scheduler now do offer. - the Key is to simplify, if the customer has to scroll through alot of Services to start off with you will lose that potential customer in a few minutes.

I was with Square Appointments for about 1-1/2 yrs and also asked for this request as well (Add-on to the selected service) but ended up creating a work around vs having another category selection or combos before deciding to just use another scheduler with the feature that works for me, a barber.

I been thinking about returning to Square Appts because I like the fact it is the only appointment scheduler that works with service duration times and not set intervals that really eliminate gaps.

But I noticed 2yrs later while resetting things up - this is still not an option while Square Online continues to forever grow with changes or updates.

Would this be something that can be implemented or not!

Thanks.  

[Kassi_]

Hey there, @Wilyem - 

I am merging your feature request with an existing post by another seller. 

I’ve gone ahead and changed the status of this feature request to “Open”. You provided a great assessment on the potential business use/need for something like this on our platform from a seller’s perspective.

This is a useful tool for our Product Team to use as they build the future of our products. As more information becomes available, a Community moderator will come in and change the status letting all of the subscribed sellers know.

[JessPoynter]

@Kassi_ 
Very exciting that the status has changed to Open. 
What exactly does that mean for us on our end? Maybe something we can hope for in the next quarter? By the end of the year? 
Thanks! 

[samanthaldrichx]

As a self employed nail technician, add-ons/modifiers for services would make my life 1000x easier. This would make my booking site simple, sleek, and dummy proof.

I specialize in nail art which can range from 1 finger to all 10 fingers, and that can affect the duration of the service by anywhere between 10 minutes and 2 hours. This feature would allow me to keep my service options to a minimum, instead of having 10 different variations for each amount of fingers, on top of the other popular variations I have. 

Bottom line is, my site looks messy without this feature. The redundant amount of options creates confusion for my not so tech savvy clients, and I end up having to manually enter in appointments anyway. Which is exactly what I wanted to eliminate when I signed up with square appointments. It’s the sole purpose, actually. Why else am I paying a monthly subscription? I might as well go back to a paper planner. 

I’m not sure how many people have to request a feature for it to be taken seriously, but it’s starting to look like the seller community is a dead end based off of the amount of business owners who’ve begged for this feature since 2018. 

[404err0r]

This is absolutely necessary. Please please please add it, we're in mid 2023 and people have been asking for 5 years.

[Massagebymarisa]

As a Massage Therapist this is exactly what I need! I offer a number of "add-ons" but because square makes it difficult to off them I have to list them all separately as individual massage services, it's such a pain on my end and takes money away from my business and square.