Q&A: Ask us anything about Square Hardware

[tranguyen]

Hello Seller Community!

Join us on Tuesday, October 19th at 4PM BST for a Q&A with the Square Hardware team.

Ask us about Square Hardware

We’ll be joined by Udo Kaja and Chloe Corleto who are Product Marketing Managers on the Hardware team. Together, they will be online to answer all your questions about Square Hardware. 

You can browse all Square Hardware here. 

A few example questions:

• Can I connect my Terminal to multiple printers?

• How can customers enter their pin on my reader?

Whether you are using just the Square Reader, have a full setup with Square Register, or are just starting out and unsure which hardware will suit your business needs, this will be a great chance to get your questions answered about our hardware range and share your feedback with us! Think about existing Square hardware - what would be the most important enhancements or features for you?

How does a Q&A work?

Ask your questions ahead of time below in this thread and we’ll answer every question on Tuesday, October 19th, 2021! 

Please note: There will be no recording of the event as it is text-based. All the replies can be read and discovered on this thread after the event has ended!

Note on account-specific questions: For your privacy and security, we are not able to address issues related to specific account status details in our public forums. If you need account assistance, please contact our Customer Success team and they'll be able to take a deeper dive.

Q&A: Ask us anything about Square Hardware

[udo]

Sorry to hear that @storyhouse! There isn’t a blue light filter option or dark mode, but you can adjust the brightness on the main display in Settings > Hardware > Main Display.

[ECHC]

Hi,

How can I 'test' my square device/setup without incurring any transaction charges?

[udo]

Hey @ECHC, welcome to Square and the Seller Community! At the moment, we don’t have a ‘test mode’ or demo account to test payments.

You can process a test £1 payment with your card and issue a refund afterwards. You will not pay any fees on fully refunded transactions and the full amount is refunded to the original payment card.

[interestingbook]

Hi, I'm also interested in purchasing your barcode scanner. Will the scanner work with the barcodes that are already printed onto books or will I need to print off Square barcodes to use the scanner? And if the scanner does work with the barcodes that are already printed on the books, will I be able to scan the barcodes to add stock to my square account without having to input stock information manually?

[tranguyen]

Hey @interestingbook, this is something I can help you with! 

You can enter the books' barcodes into the SKU field within Square so when you scan the item at checkout, the barcode will be recognised.

The ability to count and add stock by scanning the item is available with Square for Retail Plus. You can find out more about it here.

[udo · Accepted solution]

Thank you everyone for joining our Q&A today! We want to take this opportunity to share some resources to help you set up your Square Hardware:

• Printers and other hardwares: Square Point of Sale is compatible with a wide variety of third-party hardware accessories. Depending on the device that you’re using for your Point of Sale, you’ll have different hardware options. Find your compatible hardware here.
• Cleaning your Square Hardware: We’ve put together a FAQ for sellers on how to clean your Square Hardware, as well as using accessories like screen protectors, and styluses. 
• Connect your Terminal to Square Point of Sale: You can now connect your Square Terminal to your Square Point of Sale and use it as a dedicated customer display and checkout device.