Suggestion: Customize SMS notification for Square Appointments

[Mackay]

The ability to customize the email notifications is great, however the sms notification is very limited. Allowing customization, if possible, would be a welcome upgrade.

[#2]

This reply was created from merging an existing thread: Is there a way to customize the text messages for appointment confirmations?

@nailsbyjlyn @Kenzi Right now you can only edit the email confirmations for Square Appointment and we're tracking the request to be able to edit text messages too! We'll share any updates in this thread.

@Kenzi You can change the cut-off time that a client can cancel an Appointment from the Calendar & Booking section of your Appointments Dashboard: 

1. Scroll down to Online Scheduling.
2. Click on the dropdown menu below Cut-off time for allowing clients to cancel or reschedule > choose a new time.
3. Click Save.

[#3]

Hi @Mackay! Thanks for bringing this up. 🙂

I'll be sure to flag this with our Appointments Team who is tracking notification requests. Appreciate your flexibility in the meantime, and please don't hesitate to check in for updates.

[#4]

The ability to customize the email notifications is great, however the sms notification is very limited. Allowing customization, if possible, would be a welcome upgrade.

[Rmccorkle]

I am having the same issues.  I can only find where I can customize the emails.  Almost all our clients want the text reminder.

[Joe]

Thanks for adding your voice to calls for this Feature Request, @Rmccorkle. We don't have any updates on this front just yet, but as soon as we do, we will reach back out to everyone here and update accordingly.

Thanks for hanging in.

[KC23]

I agree we need to be able to edit our texts notifications to customers.

[schaek]

+1, I also need to edit text notifications please.

[guytonlawncare]

Please please make this possible!!

[Kris5]

Emails are customisable Great ! is this feature availabel for appointment SMS as well ?

when I cancel an appointment, square send sms to the customer saying " to find ways to support us ...."

P.s I am not looking for customer support !! We are doing business here note charity

[hermes2611]

It's 2021, five years since the original post, and we still don't have this extremely necessary feature. Sometimes you can get really frustrated with Square, it seems like they have a number of easy fixes that should be industry standard. Be better Square.

[CLC1]

Maybe if we keep asking we shall receive??? 
Customizable SMS/texts. Please. Please. Please. 
If ANYTHING, please add to all outgoing texts "Do Not Reply", because your notifications for incoming messages stink. 

[skiguyslc]

Adding another vote to being able to customize SMS/text. Not being able to customize this message creates a huge administrative burden because we then have to send follow-up texts to each person. Ug. 

[peter272]

Please please please, for the love of all!!!!  Get this feature working!  Need to be able to get texts customized to give directions and such. Why in the F isn’t this up yet?!  Also, BTW, the custom email messages aren’t loading now. What a tremendous pain that would elevate.  Seems so reasonable.  Please Square, get it together!