Online shop delivery option is not clear

[kristylam59]

We have a  lot of customers complain they couldn't figure out the delivery option, when they order food online through square online shop, the only option show up is pickup, I have to explain to them to hit "change" button on shopping cart page to change the option to delivery. This is from user experience, I hope square team can make the delivery option clearer. Thanks.

[Kassi_]

Hey there, @kristylam59  -

I moved your post to our Feature Request board for Product Team visibility.

Thank you for reaching out in the Community with your customer's feedback. 

I see what you mean. I will pass this along to our Product Team, so they can continue to improve our products & processes. 

Keep an eye out for Product Updates for new launches.  

[rattos]

I hope this UI will be improved soon. Forcing the customer to select "Change" in order to specify that they want delivery is unacceptable. It's a deal breaker for us, along with not being able set some items as pickup-only (e.g., alcohol).

[rattos]

I don't understand how this UI design ever made it through QA and why it hasn't yet been fixed. How can any business use this without frustrating many of their customers? At minimum, please change the word "Change" to "Select Pickup or Delivery". Or make it possible for the seller to add an instruction to the checkout screen to this effect.