Is there a way to text a customer that their order is ready for pick up?

[JandDRockinWW]

We expanded our small business (food trailer) this year which included using the square register with kitchen tickets. Since our business, at this moment, is strictly set up for events (fairs, festivals, etc.) I was thinking it would be neat to take the order and give the customer a number but instead of them waiting (unless they want to), text them a notice their food is ready to pick up. That way they won't have to keep checking back, they can enjoy their selves where they are at. Is that something I can do with square or is there another app that works with square?

Thanks!

Donna

[joshlsullivan]

I have a solution that integrates with Square - https://notifycustomers.net/squareup/ . Let me know if you have any questions.

[rkoh]

I have spent 3 weeks trying to figure out whether or not I need a new POS system, or a separate system, or if Square could do what I wanted it to, and go figure?  Finally some helpful information.  Square has yet to respond to my requests for information after multiple attempts.  Their lack of customer service is frustrating but the system is so easy to use and the idea of transferring $4k worth of gift cards to a new system sounds like enough of a nightmare.

[NewBohemianCafe]

Seconding this request! It's super annoying to have people wait in line to order, and then to basically have to be out on the patio shouting their name when stuff is ready and they have wandered off or are not paying attention. It's also super annoying to have to teach my staff to use yet another system to send an auto-generated text message, which frankly, they just plain forget to do because they are busy. Please add an order ready notification to the POS! please please please

[BlackSage]

Quite confused here, I want to send a message to my customers when a food order is ready. This seems to be referring to the customer messaging me when they arrive. Am I missing something? Do I auto generate a text to customer this way as well?

[James_Grubuzzer]

There is not a way within Square to send order ready texts for all order types, which is in part why we developed grubuzzer for our food truck. We also needed order management at the pickup window.

[joshlsullivan]

I have a solution that's now available on the marketplace - https://squareup.com/us/en/app-marketplace/app/notify-customers

[BigBuns]

This feature is a must. We need to offer the same experience to our guests when they order online *and* when they order in store takeout. Order is ready, confirm on our end, customer gets text, heads to the pickup area.

[JustinC]

Hey @BigBuns - thanks for adding context behind why you need this feature. I'll mark another tally on the back-end for tracking! 

[Djsmith31]

I’m not sure why this is so difficult. I should be able to easily mark orders complete from the transaction history

[LowellBicycle]

Greetings!  I'm a little confused about how text messaging works in Square. Is it possible to simply text a contact like "Hey your bike is ready to pickup.",  I don't see any option to text in the customer profile/contact information.

I understand that within appointments I can automate confirmations and such.  I'm asking about general communications. Invoicing, receipts and general notes.

Jim

[puka]

Hey @LowellBicycle - Unfortunately, text messages to customers outside of the Appointments reminders and receipts isn't an available feature at this time. However, I've merged your post with this thread that is tracking feedback for it. We'll make sure to update here as we hear of them.

[smoothinksports]

We need this feature too! Would love to be able to go to the ticket number and have a simple button that says, your order is ready for pick up! This needs to be added!

[B96MV]

Any update on sending txt msgs to customers? With the rise of food trucks and food halls having this text msg system would make square a complete system for mobile business's. 

[humblemonk]

Any news on this feature. I am looking to add a "order from your seat feature" to my taproom for peak hours and would love to be able to integrate a tex message feature so customers aren't having to comb through their emails to know when their order is ready.

[Helen]

I don't have an update currently @humblemonk. In the meantime you could take a look at other companies who provide this feature, like @tablesready who posted in this thread.

We'll update this post if Square as soon as we have any news to share! 

[humblemonk]

I'm good thank you. Not really looking to get ANOTHER subscription service for my business

[Helen]

👍 I hear you! 

[C0rdwood]

What (TF) is the point of Fresh KDS if it won't automatically text a customer when you tap the order off the kitchen display?  

[Helen]

@C0rdwood The Square integration with Fresh KDS enables to you use a tablet in your kitchen to display orders - instead of (or with) order ticket printers. I agree it would be really useful if it also sent a message to customers when they're order is ready! For now you'd need to use a separate system to page/notify customers directly. 

[blakeadesigns]

Yes I was looking at Tables Ready-- BUT they want $70 a month for a simple texting app.   This does not really need a whole separate piece of software --- and another screen you need to open to send the requests.    

Please make this simple change.   All you are doing is sending a SMS to the customer's phone -- pretty simple stuff.   And really in demand with all restaurants going to pickup with Cov-19.

[joshlsullivan]

I've built an app that will do this and it's $.05/text. Usage paid at the end of the month. https://notifycustomers.net