Change the Audience on An Automated Campaign

[Christi8301]

When you are setting up the Automated Campaign for lapsed Customers It forces you to send them to people who have not returned to your business in at least 6 weeks. however, I am a hairstylist and my clients frequently do not return for 8 or 10 weeks and they are not lapsed thats just how long it takes for their color and cut to grow out. I want to be able to do this without harrasing my regular clients. There needs to be a way to edit your audience and send it to people when you consider them lapsed. 

[Tom]

Hey @Christi8301, welcome to the seller community and thanks for bringing this up. I can see how being able to edit the timing for lapsed customers would create the ideal situation for your business. Right now, there isn't a way to do this with the automated campaign, but I will be sure to share your experience with our Customer Engagement Team.

We're constantly working on improvements based on seller feedback. In the meantime, you may need to create a manual campaign—though I know that results in additional setup time. Keep in touch for updates!