Can I set a reminder for Square Appointments two days before and then again one day before the appt?

[JessikaWass]

Can I set a reminder for Square Appointments two days before and then again one day before the appt?

[Tom]

Hi @JessikaWass, welcome to the Seller Community and thanks for bringing this up!

The ability to customize reminders as you've described is not available with Square Appointments at this time. So that I can share some more insight with our Appointments Team, can you reply with some additional details on how this enhancement would be helpful for your business?

For a brief overview of the current notification settings, have a look at this article: Navigate Your Appointments Dashboard.

Thanks for your patience as we iterate based on seller feedback. 🙂

[JessikaWass]

Hi Tom, 

Being able to set reminder texts more than one time would be beneficial in my business to ensure my clients are remembering their appointments. I have a 24 hour cancelation policy so I would like to remind my clients about their appointment 48 hours in advance and then again 24 hours in advance so they really don't have an exuse for not contacting me in time to cancel their appointmnet. 

I've personally experienced being a client of an office that sends out mulitple reminder texts and I feel the extra day reminder helps the appointmnet time really stay fresh in my mind. 

Thanks for your help!

[Tom]

Got it—that makes sense. Appreciate you taking the time to circle back with that. We'll continue to track this request and follow up with any developments that come through. Please keep in touch!