How to unmark a no-show appointment?

[WL11]

I use square appointments for my business and have my card on hold policy in place. 

I've had a no show and so marked the client as such but it hasn't charged her card. 

I think I'm supposed to mark her as cancelled but now I'm not sure how to change it from no show to cancelled? 

[Katie_SQ · Accepted solution]

Hello @WL11! Thanks for your post.

Once you mark an appointment as a no-show, you won’t be able to cancel that appointment, as the no-show action cancels the appointment for you. You also won’t be able to reverse a no-show recording. Thankfully, the no-show and cancellation charges work in similar ways, so you won’t need to mark a no-show appointment as cancelled in order to charge the fee. 

If you have a Square Appointments Plus or Premium subscription, you can charge either a no-show protection fee or a cancellation fee within 14 days after the appointment, provided you have the following setting enabled:

1. From the Square Dashboard, navigate to Payments > Appointments > Settings > Payments & Cancellations.
2. Click Requirements to book and select Hold card in case of no-show.

(If you currently have No requirements to book selected, no-show protection will not be enabled).

When you mark an appointment as a no-show or cancelled, you should see the option to charge a fee at that time:

If you’ve turned off the charge fee toggle when marking the appointment as a no-show or cancelled:

1. From the Square Dashboard, navigate to Payments > Appointments > Calendar.
2. Click on the appointment to bring up its details. The appointment should have a No-show protected tick listed.
3. Click the Edit button in the top-right corner. You’ll be taken to another page where you can view more of the appointment details.
4. Click More > Charge cancellation fee and follow the prompts to complete the process.

I hope this helps, but if you have any other questions please let me know! 😊