How can I create a professional email address through square with my domain?

[intahabhossain_]

I am trying to create a professional email address with the domain I bought from square but after I enter all the required details for the free trial into the workspace, the page shows an error on the top and doesn't allow me to create the email address.

[Arie]

Hi @intahabhossain_,

Thanks for writing to the Seller Community with this question!

You can set up your professional email address via Google Workspaces once your domain is connected to your Square Online site. We have a guide for setting this up here. 

By the way, I noticed it's your first post, so welcome 👋 As always, feel free to stop by The Community with questions, concerns and even feature requests. We are more than happy to assist. ✨

[intahabhossain_]

Hi,

I have connected my domain with square as I got the domain from square itself, but I am not able to complete the google workspace professional email address-creating process as there is an error showing.

[Arie]

I'm sorry to hear you're stuck, @intahabhossain_! Please let us know what error message you're encountering in the set-up process. 

[intahabhossain_]

The error is this.

[intahabhossain_]

Request failed with status code 419

[Arie]

Hmm, I've taken a look at this google support article but believe you might need to reach out to our support team who can get one of our Ecomm specialists to take a closer look into your settings. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

[intahabhossain_]

I tried to contact this number, thrice but they said they can't help me and that i have to contact google to solve this issue. So, now I don't know how to contact google and solve this issue now.

[Arie]

You can get in touch with Google workspace support here, @intahabhossain_ 

Please let us know how you go!