"contact us" emails going to an old email even though updated & verified

[MothShop]

So I updated my email address and verified it, but i'm still getting "contact us" emails to the email I used to sign up to Square. Any thoughts anyone...?

[Breffni]

Hi @MothShop, thanks for your post and welcome to the Seller Community. 

I'm happy to help but I'm not sure I understand completely which emails you are receiving to the wrong email address. If you could give me a little more detail on on those so I have a better idea of what we're looking at here. 

Where did you update your email address? Would it be the main email on your Square account or is it related to your Square Online site? 

I'll keep an eye out for your reply. 

[MothShop]

Hi Alegra,

Thanks fgor the reply 👍

Ive updated my email address on my square account, and in the online section, and my "low stock" and Sales notifications emails go to the updated one, and have done for months, but when i use the "contact us" button on the website it uses the one I used when I set up my account & I can't find anywhere else to update this info.

[tonydow]

Hi Mothshop. Sorry if this is what you have already done but have you set the Notification Email in the Contact Us section settings.

[MothShop]

Hi Tony,

Thanks for the suggestion. Sorry to ask a silly question, but where do I find the contact us section settings...? Is that in the site editor section or elsewhere?

[tonydow · Accepted solution]

Yes, in site editor, click on the Contact Us section of your page then Settings / Form settings. You probably need to Re Publish if you make a change

[MothShop]

You are a genius! Thank you!! All solved.

[tonydow]

Glad it worked for you!