how to void a transaction

[ekingv]

In the support area, it says you have to enable comp and void by going to settings, which I believe that I did (there isn't an actual "enable" button, but I created reasons for the void).  Then elsewhere there are instructions on how to comp or void a ticket.  It says "1. Tap Tickets and select a ticket, 2. tap the item you wish to void, 3, tap void item, 4 select reason, 5 tap void in the top right corner, 6 tap save the open ticket with the void applied, or chrge to complete the sale with the void applied.    

I have looked and looked for a way to follow the above instructions and can't see anything like this.  For starters, I don't even see the word ticket.  I see that you can refund.  But, that doesn't look right on a report.  

ekingv

[VanKalkerFarms]

tickets are part of "open tickets" for things that are on a transaction but haven't bee paid yet.  once a transaction is completed you would have to refund the part or total that you want.