Hey @BumpandCo!
Thanks for posting in the Seller Community. Sorry that you're having trouble with barcode label orientation. Below I have included the suggested troubleshooting tips. I've bolded the ones that I find most helpful:
- Since we support three devices, you will need to select your preferred printer from your printer setting. If your printer is successfully connected, it will will appear in the dropdown menu.
- If you’re running into issues with label alignment or bar code clarity, try using the system dialog, rather than the browser dialog.
- Make sure to select the correct label size. For instance, if you’re using 1/2” x 1- 1/2” labels, you’ll want to select this option before printing.
- Double check your settings are set to scale at 100%. Disable any setting that would Fit to print.
- Especially with the Dymo printer, a common issue is orientation — you may need to reset the printer orientation. Often, the settings default to Portrait orientation. You will need to update this to Landscape.
- The default output resolution is 300 DPI. If your bar code scanner is having difficulty reading the printed label, you may want to adjust the resolution to 300 x 600 DPI.
- Ensure drivers are downloaded for your printer.
If your labels are still not printing correctly, or if there seems to something wrong with the printer itself, you can always contact Dymo Support directly for additional assistance.
Let me know if there's anything else I can help you out with.
Hey @BumpandCo!
Thanks for posting in the Seller Community. Sorry that you're having trouble with barcode label orientation. Below I have included the suggested troubleshooting tips. I've bolded the ones that I find most helpful:
- Since we support three devices, you will need to select your preferred printer from your printer setting. If your printer is successfully connected, it will will appear in the dropdown menu.
- If you’re running into issues with label alignment or bar code clarity, try using the system dialog, rather than the browser dialog.
- Make sure to select the correct label size. For instance, if you’re using 1/2” x 1- 1/2” labels, you’ll want to select this option before printing.
- Double check your settings are set to scale at 100%. Disable any setting that would Fit to print.
- Especially with the Dymo printer, a common issue is orientation — you may need to reset the printer orientation. Often, the settings default to Portrait orientation. You will need to update this to Landscape.
- The default output resolution is 300 DPI. If your bar code scanner is having difficulty reading the printed label, you may want to adjust the resolution to 300 x 600 DPI.
- Ensure drivers are downloaded for your printer.
If your labels are still not printing correctly, or if there seems to something wrong with the printer itself, you can always contact Dymo Support directly for additional assistance.
Let me know if there's anything else I can help you out with.
