Why isn’t my address updating for delivery after changing it?

[Ktredl]

I’ve changed my business address on my site and the updated address does show in my delivery settings, but when I test out my delivery option on the site (as a buyer), it calculates the fee/distance from my old address. How do I fix this?

[Ellie_]

Hi there @Ktredl

Can you please confirm the domain connected to your Square Online store so we can take a look at that for you? 

Also, welcome to the Seller Community! 🥳

[Ktredl]

www.kellamae.com

[Ellie_]

Thank you for confirming that. We are not able to see why that issue is occurring on this platform. @Ktredl We recommend reaching out to our Customer Success team directly so they can investigate deeper for you! 

https://squ.re/2LW3Gz3

Options to contact Square are here: squ.re/howtocontact