Where is my square

[Sweevil76]

My event is in a few days I still haven't received my square. And hopefully it fits all phones because I was not asked which model I need. Please advise

[15976]

I have order a reader was to delivered on sept 24. I still have received it yet 

[EJ_]

Hi @15976

Readers usually take about 10 total days to arrive. You should be seeing your reader arrive within the next day or two if you haven't received it already. 

If you still haven't received your reader by the middle of this week, let me know and I'll have a team member look into this further for you. 

[FlasForgotten]

I never received my reader. I am losing money ... please help

[RobynR]

Hey @FlasForgotten,

Sorry trouble has brought you to the Community, but I want to give you a warm welcome!

After signing up, your first reader is free. Please try the following steps:

1. Click http://squ.re/readerrequest

2. Select "Send me a reader"

3. Select Connectivity

4. Complete checkout process!

If that doesn't work, please let us know.

[Joe · Accepted solution]

Hi there, @Sweevil76 👋 Thanks for reaching out to us here on the Seller Community. Welcome! Happy to have you join us here.

So sorry to hear about the delay with your hardware. We're not able to view account specific information here from the Community due to it being a public facing platform, but if you reach out to our Support Team they can give you an accurate ETA.

If you're needing a reader sooner than arrival time, you can visit any of our retail partners and purchase a temporary reader. See which retailers are close to you here.

Let us know if you have any further questions.