Square Register dashboard has added a third imposter device??

[PapplewickPS]

Hi all

I have two Square Registers, one for our café and the second for a small food kiosk. All has been well until I went to study the reports after trading this weekend and discover that the Square dashboard has added a third device, also called 'café register'. The dashboard has subsequently split café transactions between the original café register device and the new one it has added.

Does anyone know why it has done this and how I can get rid of the imposter? 

[Breffni]

Hi @PapplewickPS 👋 thanks for flagging this. 

Can you take a look at your Device Management Dashboard here and see what devices you have set up?

You'll be able to see all of them there and remove any devices that you don't need. 

Let me know how it goes! 

[PapplewickPS]

@Breffni Thanks for the response.

Connected it shows:

x2 APG VB554 cash draws

x1 Star TSP100 receipt printer

x1 Cafe Register

x1 Kiosk Register

The second imposter Cafe Register isn't shown here!

[Lou8 · Accepted solution]

Thank you for providing additional information @PapplewickPS. 

We definitely need to do some more digging into your settings here to fully understand where this third device is coming from. Since we don't have access to your account information on the Community, I would ask that you reach out to our Support Team directly by email or over the phone. They'll be able to assist and take a closer look into this for you. 

Thanks for your patience !