Sales tax when ordering domain service

[TPS-ELITE]

We are a non profit trying to connect existing domain and when I enter tax ID the sales tax is still being charged. Anyone know how to rectify this? TIA

[Ellie_]

Hi there @TPS-ELITE

We recommend getting in contact with our Customer Success team directly about this! They will be able to assist with adding that tax ID to your account and ensure you will not receive those charges. You can reach our Customer Success team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like “speak with a rep” to be directed to the teams available to your account.